I was ready to leave Loyd Park in Grand Prairie and the front air leve... read more I was ready to leave Loyd Park in Grand Prairie and the front air leveling system was leaking air and would not raise the motorhome. Not drivable. So, I called Quality RV repair who I've done business with before, but turn out they don't work on the Freightliner chassis. Seconds later she is giving me Tommy's name and number. I called it but got voicemail. It was getting late in the day. My family had already gone home, so I called and arranged for another night, thinking Tommy probably would not call back. But a short time later Tommy did call. Said he would be out soon. Soon was very soon as it turned out. You don't find service people like Tommy very often. He crawled under the bus and determined the valve needed to be replaced. He called several places and left with the bad valve as one place said the may have one. Turns out no, but Freightliner Dallas did and he put it in will call. I drove to Dallas and picked up the part that night. Tommy met me back at the campsite 7 ish the next morning and fixed it. Apparently this part had been partially bad for a long time. My Motorhome rides better, handles better, is much quitter and sets higher then before. When I park I can tell the volume of air being released is much greater than bofore. Can't say enough good about Tommy. He gave me a very reasonable rate for his labor as well. We need more Tommy's in the world. Ken
I would never use this business ever again. It took them 3 months to g... read more I would never use this business ever again. It took them 3 months to get my chair done correctly and the young woman who works there would always tell me she would call me back, and never would. She also said the issue was the fabric I went with, which was not the case at all. i had to keep taking the chair back and had them re-do the work several times, not because i was being picky but because they took a soft chair and made it so hard one could not sit in it. I finally took the chair to several other upholstery shops and they told me what should have happened and told me what to do. I followed what they said and that worked. So please save yourself some issues and use someone else if you want a comfortable chair. if it's boat seats and you want hard - they can do that just fine.
Great! Customer service is amazing. The owner of the company is Rola... read more Great! Customer service is amazing. The owner of the company is Rolando, he has great integrity, honest, hardworking. I would trust my family's car with them. Overall: Great Job with my headliner and sun visors. Five Star* job.