Auto repair service near Southlake, TX

Flat rate for labor is $200.00 even if its an easy fix of $19.00 for a new thermostat. I took my car in on a Monday morning to get a professionals opinion as to why my car was overheating. I did not receive a call back until Friday at 4:30pm I immediately returned my missed call at 5pm, but they were already closed, WHICH their sign says they are open from 8:00am to 5:30pm. The following Monday a week after my car was dropped off I call back and ask for the DANNY what the issue is with my car, he did give me an estimate of $250.00 to replace the thermostat, NO WAY!!! Oreilly's has it in stock for $19.00. I told Danny, No don't fix it I'll be there to pick up my car. When i arrive at the shop two hours later (during my lunch break from work) he says there is a fee for $87.00 to put my car back together. ARE YOU KIDDING ME!!! Why am I being charged if no repairs where done to my car? Because it had to sit at his shop for a whole week before they can even look at it & they had to take it apart to find out why it was overheating....BULL! I had been a loyal customer since 2005, he had done major repairs to all my vehicle, so i knew his labor charge is $200.00, but to replace a simple thermostat, sorry i was not going to pay $250.00 when i can replace it myself. I asked nicely to waive the $87.00 since it wasn't my fault that my car was sitting there for a WHOLE week, he has a temper WATCH OUT!! he yelled at me said NO $87.00 and get your car out of here or $250.00 so we can fix it! I said to him fix it & please have it ready within the hour (I was there at 11:30am), he said NO I'll have it ready at 3:30pm, i said fine i will be here at 3pm. I go to pick up my car Danny says to me I was able to knock of $7.00...Thank you Danny & paid the bill.... YOU JUST LOST ONE LOYAL CUSTOMER TODAY!!!

This company is bogus and if you can go to a reputable company go. This company teaches its salesman to lie to get a sale. The cars are not in the best condition for asking price. They also finance your note and have high interest rates regardless to credit. If your car engine light is on do not believe they will fix it next week. Place everything in writing including an amounts promised for purchase of car. If you sign a contract please be advised they will NOT honor any quotes about prices about car prior regardless to what they explain. Also please get a car fax report before getting anything from this lot. Their only interest is your money and all the interest they will collect once you sign....

ABSOLUTELY terrible. Not only did they lie about the condition of the car, it wasn't even the same as what they had advertised online! I've dealt with numerous problems with my new RX-8, and had issues the first day that I drove it off the lot. I've been dealing with these people for over a MONTH now and every time it's the same thing. I get nothing but unreliable service and they give me the run-around. The sales manager insulted my intelligence on multiple occasions, and didn't seem to care at all when the issues with my car could have been life threatening. To top it all off, after an entire month of one problem after the next I noticed that when I purchased my car, the inspection sticker had been expired 4 months previous to me buying the car. My question is, how do you sell a Mazda certified vehicle and the registration be expired? These people are crooks. Absolute. Crooks. I'll never buy from them again, and I would never recommend them to anyone (especially my friends and family). I spent $20,000 on a car for peace of mind, when really all I got was a death trap that ended up being a money pit, as well. I hope no one ever has to endure the horrific and traumatic experience that I did with these people.

By far the best service that I have received. I chose Bill due to the reviews that I saw here ans the fact that he's in Aviation like my husband, so I knew he knows his stuff. He's quick to respond, courteous, knowledgeable, friendly and honest. Everything that you would ever want in a mechanic. He looked at our car & gave us an initial diagnosis. When our part came in, he was quick to get the work done quickly and most importantly, correctly. We're riding back in cold air again!! AND his prices are reasonable compared to dealerships and franchises. We wont go anywhere else from now on. We have our family mechanic for life. If you need ANYTHING involving AC for your car, do not call anyone else but Bill. He will take GREAT care of you. THANK YOU, BILL!!!