I recently went to Accuracy Auto to look at a Honda Pilot they had for... read more I recently went to Accuracy Auto to look at a Honda Pilot they had for sale, in the office while waiting for the salesman, I asked a customer who was there waiting if she had good experiences here and she enthusiastically said that she brought all her work to them and felt well taken care of. I decided to buy the Pilot and literally the next day, after signing all the "as is" paperwork, it's check engine light came on and the starter started acting up. Naturally, I called them, hoping they would help but half expecting them to throw some kind of band-aid on the problems to put me off. But they took good care of me thoroughly fixing the intake problem which was causing it to throw a code, they also replaced the starter with a used one. While I would have loved to have gotten a new starter, getting it replaced with one that worked felt fair. My general impression was that they genuinely want to do the right thing, I think they know what they're doing, take pride in their quality of work and overall integrity. I would comfortably buy another car from them and if I lived closer I'd use them for their repair and maintenance services.
these people charged me $300 to fix my A/C. when they were done, i did... read more these people charged me $300 to fix my A/C. when they were done, i didn't have heat, but had A/C. i took it in AGAIN, and i didn't have either when they were done! i finally took it in again, and they acted like i was trying to scam them or something when my car clearly blasted cold air in the winter and hot air in the summer straight up from outside. then after that, they tried convincing me that i had to pay them another $600 for "the next step in the process." ARE YOU KIDDING ME???? ridiculous. i took it in to another shop and they fixed the problem in 20 minutes and charged me $100. never, ever going to this shop. don't recommend it. these people are trying to scam you out of your money.
My 1997 Audi A4 1.8T was experiencing some engine power-loss issues th... read more My 1997 Audi A4 1.8T was experiencing some engine power-loss issues that proved quite difficult to troubleshoot. As an Audi enthusiast, I felt that my passion for my vehicle was shared by the entire team at Integrity First Automotive, and I knew that my time and money would not be wasted heading down dead-end roads in the repair process. Most repair shops are typically aesthetically 'unappealing', but Integrity's shop was, well, aesthetically 'appealing'. Furthermore, the loaner vehicle that I was able to use while my vehicle was in the shop was a huge benefit. And if the great customer service and quality workmanship wasn't enough, I received a hand-written thank you note a few days later in the mail. Just when I thought things were great, they got better. When I find a company that under-promises and then over-delivers, I take note.
