Auto repair service near Bedford, VA

First off the truck was 2000 over KBB price. We put our down payment of 1500 down and had to wait 3 weeks while the truck was "fixed", Drove the truck all of a month ( if that) and it broke down in the snow. Guess what it's going to be over 1500 to get it fixed. Parts were JB welded on, water in the transfer case. Our repair place said the truck should NEVER have passed inspection, That it was a death trap!!! Thanks Quantum for selling us a unsafe pos when you saw that we had small children to put in it!!!

I suggest if you are African-American or affiliated with African-Americans this shop clearly does not appreciate your business. I was told by a white friend to take vehicle here... boy was he wrong. Worst experience I've had since the 80s, I thought it was 1950. Definitely made me realize there are clearly racists among us. Needless to say my white friend says he will never go back to have his pickup worked on and he apologized for making the suggestion.

Chose this site for auto body repair because of location. Initial repair estimate totally inaccurate. 3 day repair is now taking 13 days. Was supposed to have car ready twice only to be told more parts needed. Would not trust anything they say. If it was possible I would give negative star rating but this site requires at least a one star to post comments

I have been a customer for several years – never had a reason to complain but since I’ve been cheated, everyone should know what to expect. They say they honor warranties and work with them all the time but they will not bother to call the warranty provider and with their own interests in mind will say the warranty does NOT cover it. After pulling records from my warranty provider, they never called to even ask if it was covered – I had an ultimate warranty which was bumper to bumper equivalent. After bringing this up to the owner Marc Wilson, he said he didn’t care and it wasn’t his job to work with the warranty company and it’s my fault that it wasn’t submitted to warranty.

Lifetime Muffler is so small and they only have two mechanics so the wait time there is HORRIBLE. I went right when they opened up and after waiting a few hours and my car not worked on I left. All I needed was an inspection and an oil change. This was after earlier in the week I dropped the car off for the day to have these things done and they never got around to it, said they were "Slammed". It's always like that there, people that show up after the place has been opened a couple hours are turned away because they can't get to them. They only have two gates to work on cars and a parking lot packed with cars to work on.

We have over 20 years experience working on all types of vehicles.