Auto repair service near Hampton, VA

The Staff tried to pull a fast one on my wife, trying to take advantage of a woman. They Drummed up false problems with our 2002 Volvo which I went over with a fine tooth comb before she took it in. They said her signal lights were not "Amber Enough" That the "Wipers were bad" Just replaced 2 months ago. And Side Markers were not fastened correctly. Then they tried the Snake Oil. Mam your Tie Rods are Bad. It will be $700+ Dollars but we will waive the Labor charges on the other items if you have the Tie Rods replaced here. Illegal Under STATE INSPECTION RULES. There was nothing wrong with the Tie Rods. When I confronted the owner,and asked them to justify this, they threw me out of the store. When I said I wasn't leaving, I was calling the State Police to report this as Fraud. I was Grabbed from behind By some Muscle Head in a bear hug that bruised my ribs. I have had surgery, and had a chest tube in that area and it was re-injured by him. I was tossed to the ground. I am Currently Seeking Charges against the offending Parties. DO NOT PATRONIZE THESE BULLIES.

By far the WORST experience that I have had with an auto shop. I wasted two weekends there trying to get my vehicle inspected. After the first weekend, and all day wait I was informed that the vehicle didn't pass inspection. They quoted me $900 for the work, but I went to advanced auto and got all the parts and did it myself for $120. I took it back the next weekend and dropped it off at 9AM. Nobody called me all day, I had to call them. By 5PM I got frustrated that it hadn't even been looked at yet. The first call I got was from the manager at 8:30PM after they closed, after multiple calls and waiting for Dynell to figure out where there could possibly be a manager. He told his manager that they had contacted me a few times, but that was incorrect. Also, Dynell had the nerve to say that "we'll have to figure out who is telling the truth". They have a serious lack of communication in this shop, and they are scam artists. They had zero sense of urgency, because they weren't getting my money. I ended up having to leave it there overnight. I show up Sunday at 11AM and my car is still on the rack! So now I had to wait until they took it off again. Aside from their lack of communication and urgency, they damaged the front mudflap while lifting the vehicle. Their excuse? "It pops back after awhile", but there is obvious stress fractures in this hard plastic. BEWARE OF THESE PEOPLE!!

I purchased a 2003 Jeep Grand Cherokee about a little over a month ago, and have had problems straight from the beginning!!!. 3 hours after I purchased the jeep it broke down, they paid to get it towed and fixed a fuse, I would have had to pay for the towing if I had it but I did not so they paid for that. Since then the rotors went bad as well as the front brake pads got those replaced, then the throttle sensor and the fuel filter, then I was starting to have over heating problem, so then the catalytic converter broke and the car broke down again, so now its a sensor problem, I have never in my life gone through this many problems this shortly after purchasing a vehicle!!! I am beyond pissed off, I cant do nothing about it because I signed a as is contract, which I should have brought a mechanic with me. After buying a car from Best Buy Wheels I found out from my sister that her and her husband purchased a car from then a few years ago and the car kept breaking down and they had to junk it, so heads up to anyone trying to find a reliable car from this company. If the problems don't stop I will have no other choice but to find me a lawyer who specializes in the lemon law, because this is just ridiculous 7 problems in less then 2 months!!!!

its frustrating that the DMV still makes you call Richmond ( a long distance number for me) just to ask a question that I have for the folks working at the Courthouse DMV Express in Virginia Beach. For all their efforts, its still NOT a kinder gentler DMV.

Diamond Motorcars vehicles must pass two separate inspections covering frame damage, unibody and all power train components before it can be put into inventory. We run Carfax reports or Auto Check reports on each one to make sure nothing has been missed. We strongly suggest that you look at either Carfax or Auto Check on any vehicle you are considering purchasing. Diamond Motorcars have an on site service bay to make your FREE OIL CHANGES super convenient!