Auto repair service near Monroe, WA

Wonder Wonderful job! I could not be more pleased!

I took my 95 Ford f150 here on the recommendation of Discount Tire for an alignment. I had replaced the entire front end linkage and the truck REALLY needed an alignment after that! They did the work as asked. I picked up the truck and they told me that things weren't really aligned because I needed a new pitman arm. I told them I'd be back in a few weeks. A few weeks or so later, I made an appointment to have the pitman arm replaced and the truck realigned. This was strategic on my part as it would immediately follow me replacing the front springs and shocks. I drop the car off, I pick it up and the camber looks insane. Must have been 5 to 10 degrees positive! VERY noticeable with the naked eye. I, of course, asked about the camber and was told that camber is not adjustable on the Ford twin I beam suspension. I paid my bill and went home where I did some research. Here's what I discovered... There is a camber bushing that needs to replaced on the twin I beam suspension. Correcting the camber is expensive (the bushings are about $60 each retail) but hardly impossible. Further, I learned that the pitman arm is a non-wearable item on a 95 F150. I am not seeking my money back from them. I made the mistake of trusting them and my penance is being out that money. Instead, when I say a place where I can write a review of this shop, I do. I want to tell everybody that these guys have no clue what they're doing. I didn't bring in anything bizarre or exotic, just a mid-90's Ford truck, something around 1 million of these things were built. This is not a rare car at all! This shop couldn't perform a simple task on a common vehicle and didn't know what they didn't know. Alternatively, they knew that they didn't do the job and simply lied to me.

O.N.B. is an independent service and repair shop offering a lower cost, more customer friendly alternative to dealership service and repair. Car repairs are more complex than ever before, but our certified Master Technicians love a challenge, and they love working at ONB because it's a friendlier, more family and customer-oriented auto repair environment. Why pay more to get less service at the auto dealership, when you can enjoy a higher quality, more affordable auto service experience at our shop?

I drove to Firestone in Redmond to get our actively leaking radiator fixed. Firestone was unable to fix our car for 5 days. So I went next door to Autosys and they were able to fix the car in a more timely manner. Tyler at the desk frequently communicated the status of our Excursion with us. The price of labor and parts was reasonable and fair. And....I got a ride home from one of the workers since our car had to stay there. I will definitely go back!

Your customer service is wonderful. It's important that I feel I can trust who I take my car to & I trust ZahnTech. I'm glad I found you.

I found the staff to be Audi experts and enthusiasts. I really appreciate that they went above and beyond to fix the car correctly, and communicated with me each step of the way. would highly recommend!

Excellent diagnostician. This is where the dealerships around here go when they are stumped. RP has many of the high-tech diagnostic systems and the databases needed to service contemporary cars. He charges for diagnostics but I'd much rather pay for a correct diagnosis rather than for a bunch of unnecessary parts and installation. In a recent case, RP determined that my daughter's Buick Regal GS needed a $20 relay rather than the dealer-quoted $700 per-axle speed sensors to cure a faulty vehicle stability control and ABS problem.