Auto repair service near Oak Creek, WI

Terrible experience, continuous brake noise post repairs. Do not trust, not resolution per Bob Lutter.

Most reviews on Prestige Auto Service in Glendale are favorable, however our experience with them was not. We took our Lexus SUV in for rear brakes (pads and rotars). While driving it home, we immediately notice a noise coming from the rear wheels and brought it back to them the following day. The owner, Scott, took it for a test drive and thought the rear brakes needed to be bled, so I agreed to have them do that (at a cost of coarse). We were still hearing the noise when we got it back. About a week later the noise suddenly began to sound like a freight train (seriously). A mechanic at service garage that I drove by said it sounded like the parking brake, which it turned out was the case. I had to have it towed to Prestige, at 7:45am on a Monday. They finally got it back to us on Wednesday at about 4:00pm. In all, we were without use of our SUV for 7 days-for a brake job. In all fairness, they fastened a shield that was loose under the truck- as a token of apology I suppose. They didn't charge me for fixing what they knew they missed, but I feel he should have gotten to it sooner. Sorry! We won't be back! Rudy (Shorewood)

So far so good. Didn't give me the news I wanted to hear but they are being honest and upfront. Their customer service is top notch. Every time I spoke to them, they were always pleasant. I hope to never have the need for their services but if the need arise I'll definitely use them. No doubt giving references too.

This place is my heaven on earth. If i could give more stars i would. Weve had them work on our 2009 yukon denali, our 2012 chrystler 300, and our 1999 mitsubishi eclipse. The last job i brought them was a 1987 Chevrolet C20 pickup. The transmission needed a rebuild. They did it in under a week, and they even beefed it up for just 100 more bucks! It was smooth, down shifts were incredible, the whole shabang. Everytime i hear someones having a problem with a car we dont know how to fix, this facility is my first recomendation. These people are so great, ive called asking their opinions on a noise and instead of giving me the same old same old ever shop does, "well.... youll have to bring it in and well charge to look at it" theyve helped me over the phone asking to describe it. Ive even had the receptionist pull a guy from the garage for his opinion! The only bad thing i have to say is, ive called numerous times to set up an appointment and tbe problem gets fixed by itself or i fix it, then forget to call and say its a no go on the appointment, or i do call and i emd up canceling. I feel so bad every time i do it because they are really good people! Thats my fault not theirs though. I have a 1973 corvette that was recently involved in a rear end hit, as soon as the body shop finishes with the back, everything i need done to it will be going to Natiomal Pride. I recommend this place to anyone with any car problems they dont feel confortable with doing! Dylan S. Gurnee, IL

This shop is under different ownership since the earlier reviews I've been using them for everything from my alignments tires engine and emmisons repairs and atv engine work and motorcycle repair. I've had no problems and been very satisfied. The current owner has been very open and approachable when I had questions. And the costs have been easily 30% cheaper than other shops in the area. They are a neighborhood shop so no fancy uniforms or goldfish in the office or other things that compound overhead. Just old fashioned motor heads who fix it and honestly tell you what can what if money is tight.

I called on the weekend (Saturday) to make a appointment to get my car fixed. Was almost un-drivable and my only car, so I needed it fixed a-sap. Soonest appointment wasn't until Monday after weekend at 10am. First off, when I showed up for the appointment the guy made it clear that not only were they not able to work on car today but probably wont even fix it that same day. After I explained that I would just take it somewhere else since it was my only source of transportation, he said he would try to work on it and see what he could do. Wondered why I even made a appointment. I explained to him what I thought the problem was and made sure he called me as soon as he knew for sure what the problem was and so I could give him permission to work on it. (Depending on the cost needed to make sure I could afford it) Before I left he approached me "beating around the bush" Saying things like "It's bad and going to be expensive" Not wanting to give me a exact quote. (Keep in mind I had gotten a quote on Saturday for the replacement of a water pump including labor at $330.) He tried to give me a explanation that is was leaking something with the coolant, making it obvious I had a blown gasket and that it was not the water pump that needed to be replaced. After asking him about 4 times what it meant and how much it was going to be he finally said it would be at least 10 hours of labor which alone could be about $1000. I told him to please double check and call me to make sure it was in fact the problem. I was devastated... He said he wouldn't know for sure till about a hour when the car cooled off. Three hours later I had my husband call him to find out what was going on since I had not heard back from him. He told him the same story. I then called and explained to him I would be picking up the car simply because I could not afford it at the time. Myself, I was thinking if I am going to pay that much money in labor alone I want a second opinion. Well lets jus

Factory-level independent automotive servicing specializing in Import and Domestic automobiles. (We service ALL Import and Domestic - not only the ones which are listed under "Car Types").