Auto repair service near Dundee, IL

AS A CUSTOMER PAYING FRONT DESK HAD AN ATTITUDE AND CHRIS THE MANAGER CALLED ME AFTER I DROPPED OFF MY CAR TO DISCUSS ABOUT THE SITUATION. I SAID IM A CUSTOMER/ YOUR EMPLOYEE WAS RUDE //AND THE MANAGER CHRIS SAID I AM THE MEDIATOR, AS A MANAGER YOU SHOULD INFORM YOUR EMPLOYEES TO FIGURE OUT A WAY TO MAKE THE CUSTOMER HAPPY. to chris the manager don't ever call your customers in regards to your employees who have problems...with customers.. the front desk had an attitude don't know where you picked her up to be a clerk, DO NOT USE THEM/ RIP OFF PLACE AND WILL TAKE FOREVER TO GET YOUR CAR FIXED. YOU CAN GET ANOTHER REPAIR SHOP GOOGLE IT.... BEWARE/ HORRIBLE PLEASE TO ALL CONSUMERS USE ANOTHER PLACE. I tried later to call there to see the status of my car and about 6 calls later still no answer. I truly believe that the clerk didn't pick up because I was calling and so when i did call from my other phone the front desk picked up and finally got an answer of status of my car 3 hours later for a job that was to take 1 1/2 hrs. please don't use them I was a victim of bad business.

We're a Volkswagen specialty shop here in Gurnee, IL - just northwest of Chicago. Our certified technicians do everything from basic oil changes to transmission repairs or collision repair.

Hats off to Mark! Thanks for your help. Thanks to all at Real Autohaus for all the help at keeping the Saturn running.

DO NOT DO BUSINESS WITH THESE PEOPLE. Put a deposit down on a car with the agreement that they would fix a few things before I brought the balance.  When I came back on the day they said the car would be done, they tried telling me the broken side light was new and thats how the manufacturer makes it - with a crack.  The only thing they said they would do was detail the car.   After feeling cheated and disrespected, I told thm I wanted my deposit back and didn't want to buy the car.  They said to come back because the owner had to sign the check.  After calling multiple times and being hung up on by Denise, and making multiple visits, we were pretty much blown off and never received the deposit back.  They sold the car and got to keep our money on top of it. No wonder why they are rated F on the Better Business Bureau website and so many complaints have been submitted to the BBB.

Put a deposit down on a car with the agreement that they would fix a few things before I brought the balance.  When I came back on the day they said the car would be done, they tried telling me the broken side light was new and thats how the manufacturer makes it - with a crack.  The only thing they said they would do was detail the car.   After feeling cheated and disrespected, I told thm I wanted my deposit back and didn't want to buy the car.  They said to come back because the owner had to sign the check.  After calling multiple times and being hung up on by Denise, and making multiple visits, we were pretty much blown off and never received the deposit back.  They sold the car and got to keep our money on top of it. No wonder why they are rated F on the Better Business Bureau website and so many complaints have been submitted to the BBB.

DO NOT DEAL WITH THIS COMPANY. They are LIARS AND RIP OFFS. My next step is to expose them via Channel 5 news, anyone looking to get on board let me know. I purchased my my girlfriend a 2005 Volvo S80 for Valentines Day from Alpha Motors on Feb 13, 2012. Along with the purchase of the vehicle, I was told I will get a an extended warranty through Alpha Motors of Westmont. Come to find out it was a lie. they charged me and extra $1,600.00 which I had to pay in order to obtain a warranty and close the deal the extra money was tacked on to my montlhy car note. ALPHA MOTORS NEVER PAID THE WARRANTY COMPANY FOR MY WARRANTY PLAN . Its all a lie to get you to purchase the car!! The Price of the warranty is on the consumer/buyer.. I found this out 8 hours after having the car, I took it to Volvo for repairs and the claim was denied... Come to find out, the warranty is only worth $3,000 dollars and once any repairs are done, the warranty is no longer any good!! So my newly purchased car ended up with Alpha Motors for 30days waiting to get repaired, once delivered to me, They promised Jerry Arquines ( Sales Manager ) Frank Stanghellini ( Finance Director ) and Alber Youssef (General Sales Manager ) The car was in tip top shape and if not, they will refund all my money spent on repairing the car along with my down payment of $3,000.00 dollars To date, Alpha motors is refusing refund any monies, and has the car back in their possession!!! as well as never fixed any repairs needed. on the car. they are refusing to admit fault as well as refusing to answer my calls. DO NOT DEAL WITH THIS COMPANY. Alber Youssef told me I would have to sue him to get my money back and he doesn't care about any lawyers, because he has 3 lawyers who sit around and do nothing but wait for people like me and will eat me alive..