Auto repair service near East Dundee, IL

Awful place. I brought my car there because the front driver's side wheel was making a scraping sound. The owner Bill went on a ride with me so he could hear the sound, which he did and had an idea of what it could be. I brought the car back during my scheduled time, which after waiting for about 4 hours after I dropped it off that they can't figure out what is wrong with it, saying there seems to be nothing wrong with the "rear: tires. They spent 4 hours looking at the wrong end of the car. I told them and the owner knew that it was the front driver side. After 3 more hours after the phone call I go there to see what is going on to find my car outside, not even being looked at. And no phone call giving me any more information on it. The girl at the front desk said it "must be my brakes" and I should get a certain kind to fix the issues. The brakes are BRAND NEW CERAMIC BRAKES, not cheap metallic ones. It's not the brakes. Then she said it must be the rotors because they had some wear on them. Please you have no idea what it is and the owner decided to go home a few hours after they opened. Poor Communication. Lastly, I took my car home to find grease all over the driver side interior door and a large scratch right in the doorway (freshly scratched). The grease has been a pain to get off and the scratch is down to the metal. I have photos to post as well. POOR SERVICE.

We are a Family owned an operated business that provides complete auto repairs and service.Both foreign and domestic vehicles. We also have 24 hour towing service available. Serving the northern Chicagoland area for over 45 years. 24 hour towing numbers are 847-542-8553 & 8071

Hats off to Mark! Thanks for your help. Thanks to all at Real Autohaus for all the help at keeping the Saturn running.

DO NOT DO BUSINESS WITH THESE PEOPLE. Put a deposit down on a car with the agreement that they would fix a few things before I brought the balance.  When I came back on the day they said the car would be done, they tried telling me the broken side light was new and thats how the manufacturer makes it - with a crack.  The only thing they said they would do was detail the car.   After feeling cheated and disrespected, I told thm I wanted my deposit back and didn't want to buy the car.  They said to come back because the owner had to sign the check.  After calling multiple times and being hung up on by Denise, and making multiple visits, we were pretty much blown off and never received the deposit back.  They sold the car and got to keep our money on top of it. No wonder why they are rated F on the Better Business Bureau website and so many complaints have been submitted to the BBB.

Put a deposit down on a car with the agreement that they would fix a few things before I brought the balance.  When I came back on the day they said the car would be done, they tried telling me the broken side light was new and thats how the manufacturer makes it - with a crack.  The only thing they said they would do was detail the car.   After feeling cheated and disrespected, I told thm I wanted my deposit back and didn't want to buy the car.  They said to come back because the owner had to sign the check.  After calling multiple times and being hung up on by Denise, and making multiple visits, we were pretty much blown off and never received the deposit back.  They sold the car and got to keep our money on top of it. No wonder why they are rated F on the Better Business Bureau website and so many complaints have been submitted to the BBB.