Auto repair service near Matteson, IL

I went in for an oil change and once I got home I noticed my tire pressure was still low and none of the fluids were replenished. This didn’t particularly upset me, mistakes happen I completely understand. What upset me was that when I called back, I told Mike my situation and he responded “well how do you know they didn’t fill the air and fluid?” in a very sarcastic and demeaning manner. Obviously, if the tire pressure light is on and there is no windshield wiper fluid right after the service, they didn’t do it. As a younger woman who is unfamiliar with the ins and outs of cars, this left a bad taste in my mouth because I’m sure an older male familiar with vehicle maintenance wouldn’t have been treated like this. In addition, they automatically assumed I wanted to most expensive oil change. I never authorized this nor do I usually get the most expensive one. I used to be a repeat customer but at this point I’ve lost all trust in this business. Although, I will say that James is always very helpful with any and all questions I may have.

Erick, shop supervisor, was easy to work with, his quote was realistic, he stayed on top of the job and kept me informed . . . what he estimated is what I paid . . . he's customer focused and desires to please.

Would not take their opinion on any recommended services. Get a second opinion elsewhere. I brought my car in and was told it was one thing wrong and they would fix the problem. Mind you I told the guy in the beginning “Hey I’m in the process of searching for a new car if this is the minor issue I’ll take care of it. So they take my car in. Next day get a call whatever work they said would take care of was finished but that didn’t solve it. So I’m like ok go ahead fix it! Next day get another call “Hey works finished but it’s still not resolved it’s your transmission but it’s still drivable. So I come in to get my car, pay for the service because I’m tired of the BS. I Drive off the lot my car is still horrible. Engine light is on! Had I have known from the so called diagnostic test and whatever other test that was performed that it was transmission I would’ve gotten a brand new car instead of paying over $1,400 worth of wasting my time. I wouldn’t recommend this place if it was the last on earth. TAKE MY WORD.

Very honest people and great customer service

I am Kevin, and on 2/20/12 i had just purchased my 99 ford Taurus from STANDARD AUTO ON CHICAGO ROAD AND SAUK TRAIL. for me the car was all of 10 hours old. approx. 2 weeks after my praise for standard auto was posted - the car broke down due to an engine block crack. when i asked Steve to do something about the fact he knowingly sold me a bad car - he refused. Steve, Sue and all of the staff at standard auto give you their very best until you have paid for and driven your car off their lot - after that - you are nothing to them. This man and his band of merry thieves will take your money and ignore the problem they caused. i officially RECANT my previous praise of Standard Auto! BUYERS BEWARE OF STANDARD AUTO SALES - if you buy from them you will be back on the bus with me!

Auto repair and maintenance