Auto repair service near Lake Chesterfield, MO

Work done was excellent as always. However, the quote of $350 to change the ignition switch is way over the top. I changed it myself in less than a half hour in my driveway in the cold.

I bought a 2005 Jeep Grand Cherokee with a 5 year 100,000 "zero deductible" warranty. The Jeep has given me NOTHING BUT PROBLEMS, and I've spent almost $3,000.00 on the "zero deductible" warranty-- it's been in the shop nine times with transmission problems, leaks, torque converter issues, you name it. Look at the Better Business Bureau rating, it's an F (http://www.bbb.org/stlouis/business-reviews/auto-repair-and-service/metro-motors-in-o-fallon-mo-310286009). They do not check their vehicles before they sell them, and will not stand behind their product. When I contacted Zach Gary Edelen about the lemon he sold me, he told me to take it up with the warranty company, and there was nothing he could do. Wow, that is GREAT service!!! When I pressed him about the fact that we've sunk $2700 into a vehicle that STILL isn't running correctly, still leaking, still having electrical problems, his response? "Drive Ur car like a normal [person] and perhaps it'll last u a while. Nevermind the fact that u and Ur husband together are so fat you max out the payload for a jeep. No wonder Ur transmission went out. Ur just unrealistic in ur expectations. And like the rest of if life want something for nothing... Hope u choke on a chicken wing and die. Love always...G Ps... Last time I checked I was a car DEALER not a MANUFACTURER!" So rather than stand behind his product, or try to make a bad situation right, he insults my husband and myself, calls us fat, and wishes death upon us-- all because I had the nerve to complain! Now THAT'S someone you want to do business with! Just an addition to the review-- we drove from Bloomington not because this crappy Jeep was the "best deal," but because Mom & Dad pressured me into buying from a "family" member, because they thought it would benefit everyone. We've since learned our lesson, and no one from any of our families will be buying from them again. Oh yeah, everybody-- this guy is a "cousin" by the way-- so if he treats "FAMILY" this way

Our service department offers the best in automotive service to our customers. Our facility features current diagnostic and repair equipment and our highly skilled technicians will deliver the most efficient and quality vehicle care. When you need service, feel free to request an appointment online.

I agree with Gene. In my case I drive a diesel Sprinter, very hard to get good service on to begin with because it is all German. I live in Montana too. I was referred to Westport Autohouse by a friend whose personal experience was very similar to the other review. So I called and made an appointment. The owner - Mike- insisted that because he had to order parts I should plan on leaving it overnight. I told him - Ok but- I had to be finished by 4 PM on Thursday since i had to be in another part of the state for business on Friday. The initial estimate was fine and was accurate to what needed to be done according to my research on the problems and the symptoms. The final bill came in a bit higher but they had completed all the repairs, the van drove smoothly and perfectly for the first time in months !! I am elated. I had been in a Mercedes Benz dealership earlier to get the same things done and they wanted over $2,000 more and most of that was for the wrong stuff anyway. I highly recommend Westport Autohouse and plan to use them every time I need a repair in the future. Tim B.

Amazing customer service! I was given a breakdown of services I would need ..they even offered discounts. They were really honest and answered all of my questions. Also given their opinion on which services I should prioritize since I wasn't able to pay for all of the services that day. 100000% would recommend to everyone. Especially if you're a woman because I didn't get the vibe that they were trying to take advantage of my lack of knowledge. Leanna B. Saint Louis, MO

Great people at this shop. They brought my MGA back from the dead, and stayed within my budget. They had lots of neat cars in the shop for service and restoration from the major and minor British makers (they had an Alvis car in for restoration during my MGAs surgery.) Check these guys out if you get a chance, I'm sure they can help you out with your British car needs. Jerry Lin proud MGA Owner.

We all know how hard it is to find trustworthy business people today who are genuinely concerned with your satisfaction, but these guys are the real deal! I've been a customer for several years and don't have to concern myself with wondering if I'm being given the right diagnosis or solution to the problem. It makes all the difference. Moreover, Nas and his staff are highly skilled and competent at their craft. If you're looking for a technician instead of a mechanic, this is the trusted place to take your Mercedes, BMW, Audi, Volkswagen, Rover or Jaguar. Keith Davis

I came in with a huge radiator failure and John and the guys here definitely gave me the best service and deal on the rates. They're going to be my permanent auto shop home for a while!!

I just bought my Lexus there and it has been great. I never thought I'd get financed but sure enough. I love my car and just referred my friend and picked up my bonus for sending him down. I ate and filled up my tank. WooWoo!!!

I stopped at Sal's one day to ask for directions, and after he helped me figure out my way, he noticed an indent on the side of my one of my car's front panels. He asked if I would wait just a minute. He came back with his tools, asked if I would like him to fix it, and proceeded to work a huge improvement on getting the dent out. He wouldn't accept any payment and sent me on my way with a smile. I definitely plan on using him when I need a mechanic next.

I have been going here for nearly 10 years now. Mike has always been honest, up front and fair. He lets me know what needs to be done right away, what doesn't need to be done now but will need to be done eventually, and what doesn't need to be done but that I might consider. He knows my financial situation and bases his suggestions around that. I can't recommend him strongly enough. Even though I no longer live in the Tower Grove area, I've kept him as my primary mechanic for nearly all my car needs.

Best place to bring your car, I have a $90,000 BMW and trust these guy 100%. I walk in I get treated with respect, everything is very well explained and they are very cautious with my car....love this place!! They have one of the best welder s I have seen...flawless welds!!

I called to get an appointment for the paint on my Cadillac SRX to get fixed. The lady I spoke to was extremely rude and said she wouldn’t make me an appointment because, “It would cost more than my vehicle was worth”. I was nearly speechless. I definitely would Not recommend.

ALEX is a big lire and thief back in DEC 2012 i told Alex to by me a car and ship it overseas to my home country after i found the car and payed him he said the car will arrive in 30 days after that the car didn't show up i called the original owner and said Alex didn't pay me anything. when i told Alex he said no i will buy you another car ....etc the same lie i payed him $36.000.00

These guys advertised a front bumper on their website for a Mercedes which they didn't have. They took the payment of $887.86 and have not supplied the part or returned the money. I would advise not to deal with them and find another supplier.

I've called in to the Midas customer service line 5 TIMES to get response from regional management about an issue & have received NO phone call. Then I received a call from the branch manager who said he would keep deleting any request I have to be contacted, said corporate would do nothing, then he hung up in my face. This is ABSOLUTELY RIDICULOUS! DO NOT WASTE YOUR TIME OR MONEY!

The electronic diagnostics machine was too old to work with a 2006 car. This place smells like smoke and is a real dump. Big waste of time and money!