Alignment service near Kannapolis, NC

Having Paul for your auto mechanic is like having a family member in the business - he looks out for you, always tells it like it is, and tries to get you out the door as painlessly as possible.

Great to do business with. I have developed a great relationship with them for both my cars. My 2011 Ford F-150 was having a timing issue and spark knocking terribly. I took the car to the Ford dealership and they told me the spark plugs needed to be replaced at 80K miles. I agreed and paid them $600 to do it. As soon as I drove off the knocking started again. I took it down to Jade and he asked his Ford certifed tech to check it out and he found that the PCM module needed to be reflashed to adjust the timing and only charged me around $100. I guess if I had asked them first I would have saved $500. I will go to them first next time.

Routine maintenance done quickly.

I brought my 2014 CTS-V which I had purchased from them in for service. I had it towed down because of a horrible squealing and shaking coming from the rear of the car. I got down there to pick up a loaner car while they looked at my car and noticed my car being pulled into the service area. After standing around awkwardly in the service area trying to figure out where I needed to go I finally asked the guy that drove my car in and he told me I needed to talk to Chris in a rude manner and walked away. Now I'm standing around awkwardly in the service area trying to figure out who Chris is. A guy named Al walked out of the service bay and I asked him where to go and he said follow me and walked in the office area and immediately got on the phone. So now I'm standing awkwardly in the office not knowing what to do. Finally the infamous Chris shows up and I tell him my name and my car and he immediately tells me it's my aftermarket exhaust causing the problem. I had to argue with him that it wasn't the exhaust and show him the video I took of the sounds it was making and he still stuck with the exhaust being the problem then he sent me to another service manager, I have no idea who he is because he never introduced himself. Here's the main issue I have, when I called and set up the service I told them that the shaking and squealing didn't start until 60-70mph. I get in the car to take the new guy for a ride and let him hear the sounds and I notice the odometer is only 1 mile more than when I had it towed. Somehow this service dept. was able to diagnosis my problem that only happens at 60-70 mph with out even driving it. The new guy and I take the car down the road and sure enough 60 mph squealing and shaking starts and his first words are, "yea that's the exhaust". I would like someone to explain to me how an exhaust makes the same squealing sound a rock in your brake caliper sounds because that's the exact sound it makes. When we got back they pretty much just wrote me off and never offered to fix anything. He said they could readjust the exhaust and see if they fixed it but it wasn't under warranty, ok well if that is the problem you are so positive it is then fix it and give me an estimate of how much it's going to cost. None of that happened, I was never offered a solution other than take it home put the stock exhaust back on it and then bring it back so they can look at it. They are supposed to be mechanics which means they are supposed to fix the issue not assume what it is and tell the customer to get lost. I don't know if it's because I'm a female and they thought they could tell me some nonsense and I would believe it or what but my husband who is a mechanic was standing there telling them it's not the exhaust and this guy that probably never had grease on his hands a day in his life was telling him he was wrong. This was the worst customer service I have ever had, I left in tears because I was so upset. I bought a $50k car from these people and they treated me like I was a liar and a fraud. I even waited two days for roadside service to tow my car to their place because I had such a good experience with the sales team. I wanted to be loyal, I could have taken it to the closest Cadillac place in town to have them work on it and in hindsight I really wish I had. I will never go back to this place and they will never see a dime of my money again. If you are female and go to the service dept. be weary and don't let them treat you like less than a person because they think they can spit out some information and have you believe it. The entire time I was there no one ever greeted me or asked me if they could help and that's basic customer service, if you hate your job as much as it seems maybe customer service isn't your forte. P.S. I went home moved the exhaust around and put rubber hose on all the metal that could possibly touch metal and drove it to work this morning hearing the same noise.

I have been using GB for 8 years. I serviced 3 of my cars there. They always been do a great job. They best tire price you can get in this market area. If you buy their protection plan, they replace the tire when it is not repairable. I had done that twice. I highly recommend.

They replaced the starter with a new Bosch motor and replaced some parts on the convetible top mechanism with great results. Gave additional advice on how to better operate the roof. Consistently professional and friendly service. Timo Aittola

Thank you for the excellent service 5??????????. However, the receptionist, who seemed to have a chip on her shoulder and frequently mentioned her job title in an unprofessional manner towards a couple of the customers . I hope this can be addressed to enhance the overall experience. The idea is to attract customers not run people away!

I have been going to Figs Automotive for a few years now and they have never let me down. Professional and down to earth people always willing to help and answer questions. I will continue to be a patron tp their services. High five on the new inspection station. What a convenience.

This is the only place I have ever taken my vehicle. I trust them to do the repairs and they always call me and tell me how much before doing the job. I was having an issue with my vehicle last week so I called Dale and he said stop by after I get off work. So I got there about 5:00 ,they close at 6:00. Mark was the person that looked at my vehicle and tells David, the owner, what the problem was and that it was going to take about an hour and half to fix. Knowing that I needed my vehicle and had no other way to travel. David, Mark, and Dale all agreed to stay and get my vehicle running again. Now the other problem, getting the part. David takes off in his own vehicle and gets the part that was needed while Mark takes out the old part. David gets back, Mark does his magic and my vehicle is ready. Now we are talking almost 7:00 and I was so happy I hugged each one of them. I was so thrilled that they would do this for me. This proves not all car repair buisnesse's will try to take advantage of women.You guys are the best!!!!!!

I honestly wish I could give 10 stars. I have been a customer over the past 3years. I'm now taking a second car to them for maintenance and repairs. Everyone here is friendly and available to answer any and all questions. They don't try to sell you unnecessary work. Prices are fair too. Who could ask for anything more? I recommend Fairway to anyone looking for good, honest, thorough mechanics. Angel Williams

Cam Auto is now my personal mechanic because they have proven to be knowledgeable, fair, honest and conveniently located. I'm confident that Cam Auto will properly diagnose your vehicle and give you the fairest price on repairs needed for your vehicle. They are friendly, courteous and provides good customer service. Great group of people!!! Maurice Scott

Had and issue with my M5 that even the Hendrick Dealer couldn't figure out. Searched the web and found BCH Imports and figured I would try them out. They not only found and fixed my problem, they showed and explained everything in detail and communicated via email and texting which means everything to me since I am very busy and can't get away from work very often. They have earned my business and plan on returning soon to get some "custom coding" done for my lights and windows. I encourage anyone who has a BMW to visit these guys first.

They are a diamond in the rough, when other mechanics keep adding more to the bill they don't. They will call you and discuss it with you before so you won't get any surprises. Their business is smoke free and clean. A very pleasant environment, honest and friendly.

Excellent friendly service at reasonable price.

Had several small punctures in my tire. They were able to replace my tire same day.

I had a transmission replacement, the transmission is leaking fluid constantly. The service crew was unable to fix it. I have to jam the gear shift into park or the truck will roll off. They adjusted my carburetor and now my plugs are fowling out. They did a good job replacing the headers and exhaust pipes.

On October 16, 2020, I took my 2017 BMW X5 in for an oil change at Firestone Auto on W. WT Harris Blvd. in Charlotte, NC. I had typically only gotten service at the BMW dealership but decided to try here after a friend had his BMW serviced at a Firestone. While in the shop, a tune up was mentioned and I decided to allow them to do the tune up as I had recently hit 85K and figured it would be good for scheduled maintenance. After hours of waiting for the oil change and tune up, the technician gave me my keys, cashed me out ($700) and I pulled my car out of the parking lot, only for my engine to be misfiring and unable to accelerate. I returned to the shop within a minutes time as I pulled out and turned right back around. The manager told me they used aftermarket spark plugs and figured that could be the reason why (which later came out that they were too long, hence the cylinder head impact damage). They then called the BMW dealership to order spark plugs and they replaced the after market plugs with the ones from the dealership. The engine then got worse. I ended up having to leave my car there overnight. I came in the next morning, already upset about the situation, and the technician told me they put my original spark plugs back In to see if that would correct the situation and it continued to not run properly. My car was taken to them in superior condition as noted on the previous inspection notes and video from the last visit to the dealer. Firestone then let me know that they had already scheduled me a rental car and towed my vehicle to the dealership. They put me in a BMW X3, only to call me two hours later and say that I had to return it because they would not cover that amount and tried to place me in a Hyundai Elantra. After expressing how upset I was, they agreed to cover an SUV. Over the course of the past SIX WEEKS, they have been covering a rental vehicle for me. Fast forward a couple weeks, after multiple inspections from firestones independent inspectors as well as BMW, and a partial tear down of the engine, BMW determined that the engine needed to be replaced ($26.2K) and their inspector concurred. There were metal shavings throughout the entire engine, as well as the oil filter (mind you, Firestone also did an oil change). The dealership also noted that THE OIL WAS LOW. The oil drained from the car was completely filled with metal shavings and gave a sparkly look when a light was shined on it. Despite the dealer and inspectors findings, Firestone has continued to request a full tear down of the engine or they would not pay for the repair. Monday, November 16, 2020, BMW notified me that they would not be completing a complete tear down because there was enough conclusive evidence to show that the engine needed replacement and they would be closing the ticket. Due to the build of the engine, the intense amount of labor, and the findings that had already been noted, they did not feel it was necessary. Moving forward to November 18, I received a call from the claims rep stating that because BMW would not do the tear down, I had two options. They could offer 10K to HELP with the repair or have it towed to another BMW dealer that would complete the tear down. No dealership or shop has agreed to do the tear down due to the SAME reasons already reported by THE DEALERSHIP. This is absolutely ridiculous! How can the claim rep agree with the fact that this is their fault and there is enough evidence and proceed to say, “well management says we still must have the tear down!” For the second time, now that we are in another month, I am making payments on a vehicle that FIRESTONE DESTROYED and I am unable to enjoy due to their negligence. The claims rep told me that he would call me by the end of the day on 11/18 and I NEVER (and still haven’t) heard from him! Firestone’s website touts that their techs are certified to work on BMW’s and this proves WHY FIRESTONE IS A TERRIBLE AUTO SHOP! If they did not know what they were doing, they should not have agreed to the work! Other than a rental car and the run around, I have not received consistent communication, a repaired vehicle, NOR A REFUND FOR THE POOR $700 SERVICE JOB THEY WERE ORIGINALLY PAID TO DO! The last conversation with the claims rep said “I know it’s unfair, but management.....” I have called 5 or more times each day, and left messages since 11/18 AND NOT ONE PHONE CALL RETURNED! I feel as though I have been very patient and civil in giving them a chance to correct this issue! As a public school teacher, I work very hard for EVERY dollar that I earn and I will not be jaded by the big company crap! I do applaud the Store Manager, Rebecca for her efforts. She was very nice and professional throughout this terrible experience.

The guy at the front desk is very rude and disrespectful. Went in to get an alignment and by the time my car was finally finished it ended up being almost $1200.00. If you are a woman make sure you get a second opinion. They will try to make sure you get a bunch of other stuff that really is not an issue at the time. Would not recommend.

had flat replaced. tire system light wouldn't go off. took car back- they said they couldn't find problem, "didn't have the right equipment".. said I needed to take to dealer... another shop replaced the sensor in the tire...said tire kingdom ripped me off.