Auto repair service near Jacobus, PA

The previous post is rating the wrong shop. This person never bought a vehicle from the Connor Motors in Littlestown, Pa. That is not even our phone number.

We are a full service automotive repair shop We sell and repair new and used tires/ fix flats,a/c service and repairs, install jasper engines and tranmissions and front an rear differentials.tuneups

Dillsburg Auto Center gave us a great deal on 4 tires and only charged $69.99 for the alignment. Will be back!!!

I am an outraged customer who took my car to Franklins to get my battery replaced. Not only was the wrong battery installed, but it was also mounted incorrectly despite obvious signs of this problem. The plastic clip on top would not even latch to close. When I got home and lifted the hood, LOOSE PARTS WERE SITTING BESIDE THE BATTERY, and the corrosion on the terminals was not cleaned. To top off this wonderful experience, the replacement inspection stickers that were placed on my car were incorrect, and I really enjoyed cleaning grease from the inside of my car. I was assured that these mistakes were not reflective of Franklin’s reputation. I admit – I may not know much about cars, but I do know that I do NOT trust Franklins with my vehicle and will not be a returning customer.

In Summer 2018 I purchased a 2006 Ford Taurus because the place was highly recommended by a family member. The car was a little more expensive than I was looking for, but I was willing to pay more because they assured me that they had inspected it THAT WEEK. Higher price in exchange for no issues seemed like a fair deal to me. On cars this old, they will not supply any kind of warranty. Again, because I had been promised that it had just been inspected, I accepted this. Less than a month later, my car wouldn't start and was burning through oil and gas. Needs a new Mass Airflow Sensor. It was expensive to replace, and I wasn't happy about it. I called in and they told me that since I bought it without a warranty, it was my problem. I also noticed that the windshield wipers jumped and clearly had not been replaced anytime recently, and as soon as I drove off the lot, one of the back windows stopped opening. A few weeks after that, my exhaust system completely fell off. The catalytic converter needed replaced. I had to get my car towed. I called and complained and they said that they sell these without warranties because they "don't know what the driver will do" and "don't have a crystal ball" (essentially blaming me for a mechanical failure that almost certainly formed prior to my owning the car). Five days after replacing that, the check engine light came on, the car was shaking when idling, and it could barely accelerate. Turns out the last person who owned it replaced the ignition wire improperly and never removed the old one, causing the new one to be misplaced and melt. This certainly should have been seen during an inspection. I don't know anything about cars and once I looked into the engine myself I could tell that there wasn't supposed to be a cut wire just hanging out in there. Went to a new mechanic, got that fixed. Six days after that repair, my check engine light is on again. For anyone keeping track, that is: two major repairs, one minor repair, one worn out part, one mysteriously not working part, and an extra check engine light. I am not convinced they inspected the car at all, let alone as thoroughly as they claimed. And their salespeople (they don't have a customer service department as far as I can tell, because I just keep being transferred to sales) don't care. They got their sale, customer happiness and safety be darned.

Complete auto repair service center - we perform all repairs and services including diagnostics, A/C and preventive maintenance. We are your dealership alternative We employ ASE-Certified technicians Factory trained technicians (Honda and Acura).

I find the first person who commented on this site to be quite a strange analysis considering I have looked at many of the sites to inquire whether or not to take my car to this establishment. NO other person who did a customer satisfaction rating said anything but great things about this company. To call them crooks is a ridiculous and unmerited statement, to say the least. They have been so kind and honest with every repair that I have had there. Just ask the customers in the waiting room. They treat everyone like family. If you had so much confidence in your BMW mechanic than why did you not take it there? For anyone who wants an honest garage with HONEST mechanics skip over the first comment and read all of the others, then decide for yourself who you would agree with. I say all of the five stars out rate the one star. Give them a try.

Great experience, fast, friendly and knowledgeable staff. Repaired my check engine light on my vehicle for half the price the dealership wanted. I will be recommending Automotive Masters to all my friends and neighbors!

Mike and Chuck do awesome work! They got my car in and did the work asap. The body work was outstanding and their price was great! I'll recommend them to anyone.

I financed a 2007 Dodge Caliber for a total with finance fees, tags and taxes of $12,729.70 on 06/14/2015. Since the date of purchase the vehicle has been in the shop 4 different times within 30 days for repairs. I have kept a list of service records to show. The second time my car had to come back into their shop, I was taken to Hertz rental car by one of their employees who at the time stated to me that the Caliber should have never been sold in the condition it was in and he told them that. Since I figured Ticket to Ride (The Finance Store aka Ticket To Ride) was putting me in a rental car so that I could still commute to work I assumed they were trying to rectify the situation only to find out upon returning the rental car that they were also making me financially responsible for that. During the time I had the rental car I was pulled over by Lancaster City and Manheim Township Police who stated the rental car was reported stolen, fortunate enough it turned out to be a mistake on the part of Hertz rental car and due to the bad experience Hertz decided to not charge me for the rental car. Since this incident my car has gone back to the shop 3 additional times. I have been able to drive the car maybe 15 days out of the time I have had the car and paid $1600 as a down payment and $195 bi weekly in a car payment. After communicating my concerns about the vehicle I asked the company to rectify the situation by putting me in a dependable, mechanically sound vehicle or nullify the sale altogether. They declined to put me in another vehicle but agreed that I could return the car with no financial obligation/or credit reporting and get my deposit back but it would have to be done in 24 to 48 hours of our conversation. Our conversation took place Thursday August 6, 2015 and I returned the vehicle Friday August 7, 2015. Since then they have refused to refund my $1600 deposit the loan still shows on my credit as an open loan. I am at a loss of what to do since I was clearly taken advantage of.

I took my car here for a yearly inspection. The waiting room is very small and full of paint fumes. After an hour they said there was a problem with my rear parking break actuator. They said it would cost $80 to fix. I was very suspicious of this because I do all my own maintenance on my cars. We walked out to the shop and I asked them what the problem was. They could not explain or show me the problem. I said I wasn't going to pay them $80 for this repair and take it off the lift. I took my car to another shop and it passed with no problems. Be very suspicious of this business and always get a second opinion.