Auto repair service near Alcoa, TN

Had brakes done awhile ago and got the warranty on the pads. Now i need new pads so i took it in to budget brakes just to learn (or be told) i needed my rotors machined. And the total for it all to be done was about close to $180.00 to $200.00. Well i told them i didnt want to do the rotors n they said they cant honor the warranty fir the pads unless they machine or replace the rotors. I wasnt aware that i get new pads with warranty just to still end up having to spend more then what it cost to have the pads put on the first time. Whats the point of the warranty if i still have to spend lots of money for something i cant use unless other services is going to be needed done that would cost more money then just having new pads put on. I ended up just going to auto zone and buying “NEW ROTORS” and “NEW PADS” for $111.00. A lot cheaper then what budget brake seems to try to scam me out of. Bottom line is they warranty seems to be a scam

Went in to troubleshoot a hop in the rear axle. Their people said the assembly was in need of a rebuild. This repair took two weeks after making a deposit on parts. Total cost was over $3500. In driving the vehicle after the repair was complete, a noise appeared which wasn’t there before. After reporting this to the them, I was told it was normal and it would go away. Never having heard of this condition after a differential rebuild, I thought it may be a vehicle specific normality. In contacting the manufacturer of the gear set, it was revealed that this in fact was not normal and the new gear set was destroyed as a result of improper installation. Their management informed me that they were too busy to look at it at the time. After several weeks, I was able to get an appointment to have them check the assembly. The vehicle sat at their shop for 3 weeks before I was able to get anyone from Ace transmission to answer their phone or return a call. I was then informed that they couldn’t fix it and that 26% of the total cost would be refunded. 2 weeks later the vehicle was recovered from their shop still not repaired. This “repair shop” effectively deprived me of my vehicle for the nearly the entire summer, cost me hundreds of dollars in alternate transportation on top of the $3500+ repair bill, and the vehicle still isn’t fixed. I found out too late that I wasn’t by any means the first victim. Someone I randomly met (yes, randomly met) on a job site described a similar issue with Ace transmission. After they get your money, you’re on your own. If you value your money, the safe repair of your vehicle, and your time, don’t go here.

i got a jeep from them/frank talo run from this place im paying for some thang that he cant make run or his tech

followed up with owner as a result of an encounter he had today with my son who parked in the wrong lot. A note was left on our windshield, and the owner proceeded to express their anger and displeasure by physically pressing his chest into my son, holding the car door closed and then standing in front of the car as to attempt to not allow him to leave the lot. The assistant manager had to come out to encourage the owner to stop the aggressive behavior. My son called the police who followed up. When I went to follow up with the owner to determine the facts and a possible resolution I found the owners responses and insults consistent with someone who made a mistake and didn't want to admit it. This tells me and others alot about the owner and the business he expects people to patron. My advice is to consider other shops like CBA Christian Brothers Automotive a few doors down on Kingston Pike. I have done business there several times and your treated with professionalism and respect. Choices have consequences and since I was treated with the same behavior as my son was I felt compelled to review. Try CBA Christian Brothers Auto you'll have better results with less drama.

Halls Service Center has lost my business. I went to Halls Service Center and asked them to check only the code from the car's computer, a job that takes literally less than ten seconds. Places like Firestone do it for free. But when I came to pick up my car, they wanted to charge me ninety dollars because they had done a full diagnostic scan on the engine including a test drive. When I explained that I had asked for only a code check, I was told that they don't do just a code check, only a full diagnosis. If that's true, then they should have told me at the beginning instead of charging me for a service that I did not request. I tried to get things worked out with a manager, but before even listening he told me that he wouldn't consider waiving the fee because he was already convinced that his garage was in the right. The man at the counter claimed that I never said that I only wanted the codes checked, and the manager said that the mistake was 100% my fault because I hadn't double checked about what was written on the order or asked about the price. He was right--it certainly was my mistake to trust Halls Service Center to perform only the services that I asked for and to trust that they would charge me a fair price for it. My conversation with the manager was calm and outwardly polite, but he ended up implying that I was just too cheap to take care of my car the way I ought, and the guy at the counter made it clear that he thought that I was lying and trying to cheat them. Eventually, the manager threatened to lock up my vehicle and start charging a $25 a day storage fee if I didn't pay up, which I eventually was forced to do. Even though I have used Halls Service Center several times before, I'm not going to take my business to a place that doesn't have a problem with a customer leaving feeling like he's had money twisted out of his hand.

Welcome to Quality Auto Electric!! We are located in beautiful East Tennessee! We specialize in rebuilding alternators and starters for auto, light truck, construction equipment, heavy duty trucks, marine, agricultural vehicles, lawn & garden, powersports and more! We also offer new and factory remanufactured alternators and starters.