Auto repair service near Alcoa, TN

I was wrong. I posted the comment on Sept. 14 about putting a hole in my oil pan. they did put the tiny hole in the pan, just not the way I said. I apologize. the plate that reinforces the drain plug hole is attached by 3 spot welds. if you tighten the plug too hard, it breaks one of the welds and puts a hole in the pan. that is what happened. I have learned that happens to often with japanese cars. you have to use a new gasket EVERY time or it leaks.

I have never in my life been so unbelievably impressed with an auto-dealer in my life. I have bought several cars in my life and have never been treated with such respect. Mark Shubert and his whole team were very courteous and did everything in their power to make sure I was well taken care or, both during the searching process and after I had purchased my vehicle. I will buy every car from them!!! You should too!!

EuroHaus Performs all Factory Scheduled Maintenance Services All makes and models of European Motorcars.

I thought we'd try this guy after moving close to his place. we got a flier in the area. My regular mechanic quoted me 300 and Maddox was 325, but it was close and I figured it would be nice to have a mechanic nearby. I told him my son had been unemployed for several months and we needed to keep costs down in repairing his truck since he was selling it. He texted that the truck was ready the next day with a $446 bill!! I told him we did not have that and it was more than the estimate. He just kept saying its an "estimate" which means it can change and he found something else that had to be done to "get it right". In 25 years of having my cars fixed, never has a shop, individual or dealership gone ahead and repaired something else without calling for an approval of the price change over the estimate. NEVER. he would not back down. I called my church for help for the extra money,, but maddox would not take a credit card from the church and said cash only. So my church could not help without a paper trail for their records. He really put me in a bind and if that was not enough IT"S NOT EVEN FIXED right. When we drove off, we began to hear a rattle in the engine that was not there before but we do not trust the guy to take it back to him. DON"T GO here, find someone else with some good reviews.

AKA Earl's Marine. They told me my outboard failed because the automatic 2 cycle oil injector stopped working. So I paid big bucks for them to rebuild it, and then the rebuild did not last the break-in period. Why? Well they told me to mix the oil in the tank, and they told me the ratio of the mix. I did as they told me to. They told me wrong, they did not take into account that break-in requires more oil. (I talked to a Mercury rep from the Mercury factory who explained this to me.) In other words they should have told me to add oil to make up for what the automatic oiler put in, PLUS the extra oil needed for the break-period. They never did make it right. They did attempt to swap a good motor (From a boat of mine) with the motor they should have just replaced or rebuilt, but they screwed that up as well. They mounted it almost 2" to low, none of the gauges worked, the dash lights stayed on causing the battery to drain, they mounted the throttle control so close to the dash that I could not go to full throttle, etc, etc. To top it all off they told me that their rebuild failed because water in the fuel washed the 2-cycle oil off the cylinders. Two problems with that. First, I have a very good oil water separator filter. Second the factory rep told if there was that much water the engine would NOT EVEN RUN. The Mercury Factory Expert Mechanic told me that their explanation was impossible. He even wanted to explain it them but they refused to call him. If you want a headache go here.

They really treat you like family!!! Fair and honest. Went out of their way to help us by providing roadside assistance and trying to get us on our way. They even let us hookup to water and power and stay in the RV at their shop while they made the repairs (and fed us supper). After we were on the road and had more mechanical breakdowns, they coached us via phone until we made it to our destination. I highly recommend this family owned business. They took a true interest in our safety and travel plans. Thank you so much to all the staff at Vickers!!