Auto repair service near Cosby, TN

On 2-28-18 Anthony was a total God-send for us!! Our vehicle broke down on a 9-hour drive from Fayetteville, NC to the Nashville area. It was raining, dark, after closing time. Anthony met us at his shop, checked our vehicle, helped us find a pet-friendly hotel, drove us to the hotel, made sure we were safe and had his number if we needed anything and even offered to take us to get some supper! He had our vehicle up and running before lunch the next morning and the repair bill was a fair and decent price... cheaper than we expected. I don’t have enough words to express the gratitude we have for Anthony. His skills and knowledge of my vehicle’s needed repairs and quick repair time would be more than enough for me to write this review, but his willingness to go above and beyond to show concern and hospitality almost has me glad that we broke down. Highly recommend Anthony for auto repairs if you are in the Newport, TN area!

Napa AutoCare Center, Re-certified ASE Master technician, ASE Certified Advanced Level Specialist (L1)

They really treat you like family!!! Fair and honest. Went out of their way to help us by providing roadside assistance and trying to get us on our way. They even let us hookup to water and power and stay in the RV at their shop while they made the repairs (and fed us supper). After we were on the road and had more mechanical breakdowns, they coached us via phone until we made it to our destination. I highly recommend this family owned business. They took a true interest in our safety and travel plans. Thank you so much to all the staff at Vickers!!

Carr's Auto is the worst! Called a day ahead of time and was told $75 for a tune-up (I had the parts already) he said it would take an hour. Sounds great right? Well this is where the story takes a turn. Take it in to them in the morning like I said, and when I get there they said they made a mistake and said it would take a little longer than they initially thought. So now he tells me $128 labor. I was annoyed but agreed on that price and left my vehicle with them to get the plugs and wires done. 5 hours later I get a call, and I'm expecting them to say it's done, but instead the guy says he told me wrong and it's going to be $328!!! Said he only quotes me for wires at $128. So I told them I will take it elsewhere since other local shops quoted me $150 and said it would not take more than 2 hours MAX!!! Complete waste of time on my vacation, avoid the headache and take it somewhere else!

I thought we'd try this guy after moving close to his place. we got a flier in the area. My regular mechanic quoted me 300 and Maddox was 325, but it was close and I figured it would be nice to have a mechanic nearby. I told him my son had been unemployed for several months and we needed to keep costs down in repairing his truck since he was selling it. He texted that the truck was ready the next day with a $446 bill!! I told him we did not have that and it was more than the estimate. He just kept saying its an "estimate" which means it can change and he found something else that had to be done to "get it right". In 25 years of having my cars fixed, never has a shop, individual or dealership gone ahead and repaired something else without calling for an approval of the price change over the estimate. NEVER. he would not back down. I called my church for help for the extra money,, but maddox would not take a credit card from the church and said cash only. So my church could not help without a paper trail for their records. He really put me in a bind and if that was not enough IT"S NOT EVEN FIXED right. When we drove off, we began to hear a rattle in the engine that was not there before but we do not trust the guy to take it back to him. DON"T GO here, find someone else with some good reviews.