Auto repair service near Kingston, TN

Most unethical business/person I have ever dealt with. Completely lied to my face. Bought a truck with what looked be a nice paint job and was told nothing was wrong with power train and there was a rust repair done to the floor boards. He said that he was a past mechanic teacher, and I trusted that this was true. Driving the vehicle home the truck would continuously over heat. I had to replace the water pump, worn out cam shaft and radiator. Now I finally got it running with out a misfire and overheating. Close to a year after I bought the truck there are rust parts showing through that "nice" paint job. This made me nervous enough to pull out the seats and carpet to check out the "repaired" floor pans. They covered huge rusted holes with a fiberglass patches. I am replacing the floor pans now and I had to cut more away than even the new floor pans will cover. If I wouldn't have looked and found it I probably would have rusted out the body supports in a couple years . Ridiculous. Have never dealt with anyone so unethical. In a year this would have be very dangerous. Don't even think about buying from this business...

Need a quality repair shop? Fred and his sons, are top shelf mechanics. I have know Fred for over 25 years, and from my point of view, I wouldn't let anyone else work on my vehicle. Prices are always disclosed upfront, and they always try to save me money on the parts costs. They have worked on my vehicles numerous times, and I have never had a bad experience. You can trust them too! R. Dupuy

We purchased an Aztek from the owner of Neal's. He was NOT TRUTHFUL and forthcoming in all that was wrong with the car. The day after purchasing it from him, cash deal, we found out that it has MAJOR transmission problems along with some other things that add up to a lot of money. My son-in-law is in the Marines and he and my daughter were looking for a safe dependable vehicle for her and their three children. This, Neal, runs an auto garage and HAD to be aware of all the things that were wrong with the car before he sold it to them. My son-in-law and daughter live on military salary which is not much, and yet this jerk took advantage of them and their desperate need for a car. He had told them even that the car in question had been his wifes daily driver. This guy was only interested in the money. He has no conscience, or he would NOT be able to deceive people in this way. The car has been in the shop since two days after purchase, and the costs to repair are really adding up. So far well over $1,500 and counting. DO NOT TRUST this guy!!!!! (Rating is actually -0, but that option was not available.)

5 stars!!!!! I was so pleased that my 19 year old daughter immediately knew were to go when having car trouble. Dennis Hall's Auto Service took care of her as a lady in distress: Russell was quick, polite, attentive, thorough and comforting. As my daughter knew from my previous experience there, she got the needed service efficiently AND at a fair price. Thank you for treating my family, well...like family! There is no place else you can feel this good when it comes to your family's automotive needs. Thomas M. Koenig, MD

My family has been taking our Mercedes and Sprinter vehicles here for several years. Always great service and pricing! Wonderful people to work with.

THERE ARE STILL GOOD, HONEST MECHANICS OUT THERE! The service that we received during our visit to Jones Automotive was outstanding. David was the name of who we dealt with and he did an amazing job at handling our situation. We were driving through Tennessee on our way to Atlanta (and then onto Miami) from Michigan when our Jeep developed an intermittent shake coupled with the check engine light. We stopped in here to get an assessment of the problem, thinking that originally it may have been bad gas since the problem showed up right after a fill up. They pulled the code and took a look at the vehicle, they were able to determine the likely problem and also noticed the jeep was a quart low in oil. They told us, while the problem was important to fix, in their opinion we could still safely complete our trip to Atlanta that night and likely to Miami should we so choose. While he was confident that they would have been able to fix it, he didn't want us to be stranded so far away from our destination. He instead suggested we find a dealership to take it to as their turnover would likely be much quicker. When all was said and done they didn't charge us a dime for the assessment or the quart of oil they put in the jeep. Their honesty and excellent customer service was immensely appreciated, especially being so far from home. It is easy for shops like this to take advantage of out of state customers and we are so grateful that they did not. This experience is in stark contrast to the one we had in Delray Beach, FL after this, in which the shop did try to pull one over on us. We told the second shop what we were told at Jones Automotive. They ignored this and gave us a quote of over $4,000 for a completely different problem. The end result is that we shipped the car back to Michigan, had it assessed up here for the third time at a local dealership, where we were told the problem matched the original one we were told at Jones Automotive. Had we not stopped here first and had them look at the car, we likely would have believed the shop in FL and paid the outrageous price, but because of the honesty of Jones Automotive, our doubts in the second shop lead us to a savings of nearly $3,000 which includes the cost of shipping the car. Thank you so much again for helping us out when we really needed it, you guys are good people!

Outstanding service here! I'm a 22 year old female college student and I have had a lot difficulty with mechanics ripping me off in the past but once I got in touch with Aamco on Kingston pike and spoke with Danielle Gifford my mind was finally put at ease. Danielle is extremely knowledgeable and was very informative in sharing and explaining all the issues with my vehicle and there were a lot. Not only was her diagnosis accurate but her and her team of technicians did a superb job and worked very efficiently. After my car was inspected they concluded that I needed an entire new braking system and the same was told to me at the Firestone just up the road. However Danielle was able to order the parts and get my car back on the road in less than one business day just before the weekend. They saved me from having to spend more money on renting a car! Also they did a lot more for me for a lot less than Firestone. Daniel,the service manager, even provided and installed new hoses for me at no additional charge. I won't take my car anywhere else! Exceptional service and great management.

I paid for an alignment and struts on Saturn VUE, then had to take it back because they didn't replace the strut mounts and it was worse. The front tires quickly became bald between the time they installed the struts and when I returned for warranty, ( I should have realized the tires went bad because of their work), so I paid for new tires and asked about another alignment and was told they would take care of it. In three months the new tires, which were rated at 50,000 miles, were completely shot after less than 3500 miles. I took it back and the car sat in their lot for three days, (unlocked too!). They never called me so I drove over to discuss it, the new manager wasn't even there at 9:00 AM. There were only two guys in the shop, one working and the other just strolling around by the back. They ignored me until I said something, then refused to help, "it's above my pay grade", he said. I decided I didn't want them to touch the car and would request a refund - so I took the keys and asked for a call, never got a call. I drove my car to professionals. Apparently many mechanics around town know about this rip off. I was told that Ridgeway doesn't even own an alignment machine, and by law they have to ask permission before taking it off premises for repair, which was never done. I've really tried to give these "Christians" an opportunity to honor their work by making things right, but they won't even answer their phone or return calls. They should read Luke 12:58. Charging me for an alignment that wasn’t done and destroying both the original and also the new set of tires, combined with their behavior and the way they treated me - is a serious reproach on the name of the Lord. I already have an attorney working on this, all I wanted when I showed up after being ignored was a refund. This place really needs to go out of business to protect consumers. I don't want to give them even a single star but it won't let me post until I do. Perhaps they started out good years

followed up with owner as a result of an encounter he had today with my son who parked in the wrong lot. A note was left on our windshield, and the owner proceeded to express their anger and displeasure by physically pressing his chest into my son, holding the car door closed and then standing in front of the car as to attempt to not allow him to leave the lot. The assistant manager had to come out to encourage the owner to stop the aggressive behavior. My son called the police who followed up. When I went to follow up with the owner to determine the facts and a possible resolution I found the owners responses and insults consistent with someone who made a mistake and didn't want to admit it. This tells me and others alot about the owner and the business he expects people to patron. My advice is to consider other shops like CBA Christian Brothers Automotive a few doors down on Kingston Pike. I have done business there several times and your treated with professionalism and respect. Choices have consequences and since I was treated with the same behavior as my son was I felt compelled to review. Try CBA Christian Brothers Auto you'll have better results with less drama.

Welcome to Quality Auto Electric!! We are located in beautiful East Tennessee! We specialize in rebuilding alternators and starters for auto, light truck, construction equipment, heavy duty trucks, marine, agricultural vehicles, lawn & garden, powersports and more! We also offer new and factory remanufactured alternators and starters.