Auto repair service near Shady Valley, TN

We needed an emergency tire and TPMS replacement on our 2018 Chevrolet Volt while travelling in the United States. The Mr. Tire location on Blowing Rock Road in Boone NC could not get the replacement TPMS to work on our original visit May 1, 2023 or when we returned the next day. We were promised a refund for the TPMS part that was installed, but we haven't got it yet. They also failed to return our wheel locks. We had to spend over $300 at our local mechanic when we got home to fix the problems. UPDATE: After some time, we did receive a refund for the TPMS part installed by Mr. Tire. After leaving this review, we were contacted by Mr. Tire's parent corporation, Monro, who said that they were sending us a refund for the wheel locks that were not returned to us and the work that our mechanic had to do to remove them. They refused to pay for the work our mechanic had to do to get the TPMS system working again when we returned home. He told us that Mr. Tire had not programmed the replacement TPMS that they installed to the correct frequency for our vehicle. We're not happy with this company's response to this issue.

I had my 95 chevy suburban oil changed and plugs changed and also my door handle put back. Mike Nelson is a very good mechanic that is ase certified and his prices are very reasonable. Will definatly be calling again in future when need more work done

I have taken my Kia Sportage to Ponder only a few times.Both times the people have treated me kindly and the work has been great. They have given me a ride back to my home each time. This last time the repairs on my vehicle were much more than I had expected and Bob told me about the NAPA 6 months no interest credit card which helped me with the cost. Melissa was extremely helpful when it was discovered that some of the repairs were caused by something that had been done by the previous repair shop that did work on my engine. She took it upon herself to contact the other shop and work with them on the cost which saved me $300. This was such a gift to me and I am totally grateful for this. I will continue to take my Kia to Ponder and will be a lifelong customer. Thank you so very much Ponder Auto Repair for going beyond the call of duty and your excellent customer service and great work. My Kia has never felt better. Shelia M. Johnson City, TN

I am p----- off a guy named Sam Bowen traded vehicles with my husband the bad part is that he lied to my husband and told us that the emergency brake cable had just been replaced. yesterday I had my brother who happens to be a mechanic took a look at it we then found out that the emergency break cable has not been replaced but only fixed in a couple of sections my husband cant drive this truck because it also leeks brake fluid witch is also very very bad this guy is a bad person my husband traded a bmw for this truck Sam works for BROWN'S MILL AUTO TECH In Johnson city TN this man is a lier and basicly a theif the only reason we traded with him was based on a lie if you run across this man WATCH OUT YOU MAY GET STUCK WITH A BAD DEAL TOO