Auto repair service near Midlothian, VA

I have used 4 Automotive shops over the past 34 years I have lived in Midlothian. Some for convenience on small stuff like inspections or oil changes. I would have used Automotive Concepts more regularly but due to the demand for their 5 star level of service you must plan in advance to get your car in via scheduling. Well Oct 18th changed everything. I was in St. Augustine FL with family and grandchildren and the local Dealer had looked at my truck for loss of Coolant. Head gasket Blown and needs new engine but they cannot get one from the manufacturer nor could I get a remanufactured engine like Jasper. Truck is a 2017 with over 144K on Odometer! I paid $570 and had the truck shipped home and I also paid the $450 diagnostics fee to the dealer and another $650 in one way rental charges to Enterprise. i took several weeks to find, secure and have shipped a replacement engine. Meanwhile I knew I did not want the other shops to handle this I wanted Automotive concepts. I was very concerned I would not be able to get my truck back before year end. Jem and his team including Jake did a complete lift of the Body from the frame and did the entire replacement. All totaled the engine I bought and Automotive concepts charges came to just at $9500. The engine is not new or remanufactured because none were available NATIONWIDE! But with only 22754 miles on the Odometer, the replacement engine it feels like new. Included with the engine install Jim and Jake went through suspension and other systems and did replacements of components that at 144k miles needed to be redone. I am one very happy customer as my truck now feels like it is brand new and at $9500 I could never come close to finding a replacement vehicle! I immediately brought in another vehicle to have the suspension done and for any vehicle work in the future I will be going to Automotive Concepts. BTW as a financial Advisor the largest client I had was a Automotive firm out of Fairfax that sold out to Monroe Tire and Muffler in 2007 for $12 Million. I worked with that company for over 25 years and I knew every one of their technicians. It doesn't come any better than Automotive Concepts! 5 Stars all the way!

Very extremely good service. No problem ever. I will give them 5star

BEWARE!!!!!! Shop employees or manager robbed me blind. Seen my out of state tags I guess. Stolen over $2500 from me. He parks cars outside of there lot where no cameras are, also known for breakin he claims. Car was not broken into but just robbed by employees. Beware your vehicles are not safe from this establishment. Very shady. This would never happen under Sean the owner. Terrible management now!!

Always reliable’s

Excellent service Davy was very knowledgeable and gave good advice on my situation

Great Service

Duffy’s Repair Service, locally owned and operated shop, first opened its door for service November 1981. A lot has changed in the last 30 years, but our philosophy has remained the same “Provide First class customer service, honesty, and satisfaction every visit.” Through years of dedication and hard work the Duffy Family have grown the business from a few bay garage, to the large full service center that you see today

Great service great work had my oil changed and a state inspection done. I wish more places were like this. They provided free coffee as I waited. I will definitely take my car back to them Joshua

The service rep called me to tell me they did everything they could to find the problem but could not fix it & I should probably take my car to the Dealership. When I went in to pick up my car Berry apologized for not being able to repair the car & let me know it was NO-CHARGE. I could not believe it. Now that is customer service!!! This is why my family takes our five cars to Firestone for all our service. We trust that team of mechanics! I then proceeded to take my car to the dealership where I was raped & pillaged.

John the Manager was very professional and told me what to expect and approximately how long it would take to complete the job. There was rust underneath the truck which caused an extra amount of time and I was kept up to date throughout the process. I understand that in this mechanical world there are many unknowns that may take place and cause delays but his mechanics are very thorough and meticulous and will not deliver a vehicle until the problem is fixed to their expectations!

Jason and Mike are top notch mechanics! Only shop I trust with my family vehicles. 100% satisfaction guaranteed by this duo!

Went to Miller's on a friend's recommendation and was glad I did. Detailing was excellent, including steam cleaning the engine, which looks like new. Floor mats were wet, which they told me, so I laid them out at home to dry...no problem. I have taken 2 cars there recently for major work, motor mounts, tie rods, brakes, etc., and both were repaired quickly and at very reasonable prices. In each case I had gotten other quotes, and Miller's was 40% less. Keep up the good work Randy!

Please DO NOT take your vehicle here...at any location!!! This business did not properly fix my vehicle to the point that when I picked it up (4 days later), it smelled of gasoline so bad that it prompted me to call them immediately to see if this was normal. I was advised that it was not normal, and to bring the vehicle back. I elected to take it back the next morning due to being almost home at the time. The next morning, my check engine came on, as well as engine malfunction light. The car was shaking so bad and would not excel - to put it frankly, it was not driveable. I called them immediately and asked if they could have it towed, in which I was told that they do not have a towing service. I asked if I get it towed could I be reimbursed for the towing charge due to it being a direct result of what they already did to the vehicle. The lady stated, "If we deem it is our fault, then sure I would be happy to reimburse you". Needless to say, they have refused to pay the $100 towing bill that I had to fork out due to the error on their part. They replied with, "We do not have a towing policy in place, and will not pay for any towing". Then went on to say, "We replaced two coils at no charge to you". Yes, that is the least you could do because the coils would NOT have been replaced if you didn't screw up the car when you originally "supposedly" replaced the valve cover gasket. Not only did I have to pay $100, but I also had to pay $760 to have the valve cover gasket changed, along with the spark plugs, AND they kept my car for a WEEK! Poor customer service, to say the least. DO NOT TAKE YOUR CAR HERE...THEY WILL END UP SCREWING YOU OVER! If you want to keep your car in good working order, AVOID this business!!

My husband took our Mercedes in because the headlights were going out while driving at night. We took it in for repair. We were told that the diagnostics said the alternator needed to be replaced. After paying a bill for 495.00, the car was still doing the same thing the next day. We took our car back to get the problem corrected. In the mean time, my husband called a local Mercedes repair shop to inquire about the headlights and they told him that most likely a module needed to be replaced. (No mention of the alternator at all). Low and behold, when we called Buddy South back, Scott, the manager told me that they THOUGHT the problem was the alternator but now they THINK it is a switch and we needed to fork over another $520 dollars. When I asked why both problems did not show up when they did the diagnostics, he said they only checked for problems with the alternator. (But the diagnostics should have been to detect the problems no matter what was causing the problem).I asked Scott if they checked to make sure that the problem was fixed after they replaced the alternator and he said he could not duplicate the problem. However, they were able to duplicate the problem the second time around. All they had to do was let the car run with the headlights on for 10 minutes and "voila". I don't think they tried the first time around, because they ASSUMED the alternator was the problem. Basically, if you have a foreign car, don't let BUDDY SOUTH guess at your car problems....It will cost you dearly. I was forced to give them one star but I would never recommend this shop to any one.....unless I really wanted to see them spend unnecessary money. I wouldn't wish that on any one.

My son took his car to them he had a heater core issue. They agreed to replace to core and fix the leak. They next day we had a major antifreeze leak inside the car and underneath the hood. Had to take the car to another shop. Midlothian Village Shell never replaced the core. I called and they said the would not stand by there work ! Very dishonest