Auto repair service near Newport News, VA

Excellent customer service, as usual!

Overall, very polite customer service. Quick services. Cost efficient.

I know it was difficult to get the window up from being all the way down and having to deal with the electric latch. I appreciate the commitment and effort of the mechanic getting the job done in a relatively short amount of time.

Family owned business since 1947. We are known for radiator and a/c services, however we are a full automotive repair facility.

Exceptional service as usual. Will continue to return for all car work. Thank you!!!

My Jeep was having some sensor and noise issues so I took it in for Jerry to look at. He found the issues and let me know exactly what the charges would be to fix it. He had the work done as soon as the parts came in. I would highly recommend Jerry and will be going back for any issues that I have in the future. He was very professional and kind.

Please be advised we do not accept appointments for Virginia State Inspections. These are performed on a first come, first served basis.

Went to the shop and the manager Jon was really cool, he took care of the problem and was able to get it covered under warranty. Great customer service and they were quick too.

Nice, friendly guys. They know what they're doing. Prices are way below competitors. They even work on motorcycles, so when my husband needs them, they'll be there.

I rode around for days, my car kept cutting off on me and would be stranded on side the road. I called the dealer to see if they could tell me what the problem was and they advised me to bring the car in so they could look at it. BUT, also was told that they could not tell me anything without the car acting up. So I rode around for another month, praying not to break down on side the road - but I did. I was recommended to D & D Automotive. I called, made an appointment and took my car down to the shop. The owner diagnosed my vehicle and told me in less than thirty minutes, that my throttle body had gone in my vehicle. He ordered the part and my vehicle was up and running in less than 2 days! I would recommend this company to anyone!! VERY SATISFIED CUSTOMER!!!

I want to thank Premier Auto Sales allowing me to purchase an vehicle knowing that I was in need of immediate reputable transportation. They . gave a good price and high quality ,too. I would recommend your dealership to others in the future . Happy customer , Bonnie Mayo

This repair shop not only targeted me as a woman, they targeted me as a military black woman. They fraudulently charged me for repairs not rendered and used intimidation tactics to keep my vehicle. I had to call the police to deal with the belligerent owner who was also very belligerent towards the police. Additionally, they kept my car and refused my payment method because they were upset that I questioned all of the charges. They had my vehicle for more than 6 weeks, with no calls for updates. They stated that they didn't have my number. The tried to add a $400 charge after they said my car was ready for pickup and I had to bring my significant other to the shop to investigate and found out that what they were trying to charge me was not needed and provided them training and the part so that they car can be repaired. Finally, due to me questioning them and they belittling me they decided to increase the cost by $200 just because.

Do not do business with this establishment. They title STOLEN vehicles by reporting them to the state as abandoned, obtaining a mechanic's lien, then transfer the vehicles to an individual as if the person bought it from them. How do I know? I unknowingly purchased a stolen vehicle from a PRIVATE INDIVIDUAL that "knew someone from Dad's auto" and the vehicle had a title obtained from this dealership using the method I outlined above.