Auto repair service near Seattle, WA

I brought my car in for a check engine light. I let you know that I had replaced the gas cap and was curious if there was anything associated with that which could cause the problem. You charged me 250 to replace a gas cap because you needed an hour of labor to get the car set up for testing. I just googled what the first thing to check is if your check engine light is on and it says to check the gas cap. I even asked you on the phone if there was anything I should check before bringing the car in. I’ve been coming to you consistently for the past ~8 years. I would expect better customer service.

Al has been fixing various issues with my wife's Audi for years. He's great at communicating what's going on, typically over estimates and charges less, and often fixes little things and refuses to let us pay him for it. Not many businesses like this around anymore.

The work that was done on last visit was done properly, albeit very expensive. I received a Quote for more work that needed to be done. I contacted other Subaru Repair Shops and got their quotes....They all come in at 50% or more less for exactly the same work. I was disappointed, as I have been going to All Wheel Drive for several years. I trusted them. I understand that AWD needs to make money, but charging 50% more is over the top for me. They have lost me as a customer.

I had immediate help when my car wouldn't start. We ran up against a weekend and a holiday. However, they got the work done in a reasonable timeframe and one of the things we really appreciated was their communication with us. They took time to talk with us, explain the situation and also returned calls. Hockett and Olsen went above and beyond to help us. They have managed to keep our very old cars running. We will continue to use their services in the future.

Love these guys!

The entire process was smooth and problem-free. The gentleman at the counter checked us in quickly and was friendly. The service was completed in the timeline given at check in and the cost was reasonable.