Auto repair service near Lake Geneva, WI

Veteran owned shop, servicing vehicles for everyone! Honest and reliable car and diesel mechanic with over 25+ years of experience. Free estimates available for all your car repair and truck repair needs. Located in Lake Geneva, WI off of Highway 120 in the Alternative Storage building.

I’d been to this place before and they were professional and courteous, but the next time I sent my wife in for a diagnostic on her car, they never told her what it would cost. They made a few minor repairs without asking her or telling her they would perform them and then pulled a bait and switch by giving her an estimate for other ‘issues’ the diagnostic cost us $268 dollars. Im 44 and have had more cars than I could remember and Ive never been in any repair shop that cost nearly $300 just. To be told I need to spend another $1000 and no work done aside from a few clamps as I was told was done for free. This pandemic is making some small buisness forget their morals and tell wives that their blinker fluids needs to be changed all so they can make a few dollars

The Euro Shop is an independent shop that specializes in the repair and maintenance of Land Rover, BMW, Mini Cooper and all European vehicles. We have a new facility with state of the art equipment and factory trained Land Rover Gold Certified Master and ASE Master Technicians to provide you with top quality work at reasonable prices.

We are long-time customers who brought our "new to us" vehicle in for an inspection. After that, it was one issue after another. The day after we picked up the car from the inspection and some work that was needed, we completely lost the brakes in the car. We were told by many sources that if the car had been put up on a lift incorrectly, that the brake lines would be crushed. Had the car towed back, then we explained the situation. We feel that we are fair people and explained that if the mechanic made a mistake, we would gladly split the difference of the cost to fix the car. We understand that mistakes happen. We were told that the mechanic definitely did not make a mistake, and that we needed 4 lines replaced (2 brake lines, a fuel line and the other line in the same area). Cost to fix: $780. SHOP CUSTOMER SERVICE HAS SEVERLY DECLINED OVER THE PAST FEW YEARS: 1. Each and every time our vehicles have been in the shop, we await a call to let us know what is going on. Each time we call for information we get the same spiel from the customer service desk… “I was just going to call you…” – it’s hard to believe that since we are the ones who always have to follow up. 2. During the last repair, early in the morning we called and asked that the owner, Owen, call us to discuss the broken brake lines. That call finally came through at almost 4 PM, which was after the next issue that I am going to list (see #3). 3. Upon my arrival at the shop to pay for the work done on our vehicle, I walk in and Jim is bad-mouthing my husband to Owen. I stood in the lobby and continued to listen to the conversation without being greeted or assisted. Finally, I said to Jim – you do realize that you are talking about my husband. His response: was something to the tune of: your husband is accusing us of breaking something on the car and we did not. I explained that regardless, it is poor customer service to discuss another customer in such a manner when you have other customers in the lobby. At the end of the day, we paid the $780 to get the car fixed. THEN, two days later, while bringing the car downstate to our child at college, we noticed a strong gasoline smell. We brought the car to another mechanic, who upon looking at the car, showed us that the new gas line that was installed did not have a clamp. Apparently the $780 that we had already shelled out didn’t include a clamp. MORAL OF THE STORY is that we will no longer be customers of this establishment. There have been far too many errors from the mechanic team and they have horrible customer service. If I could, I would leave ZERO STARS.

I came home one day, got out of the car and heard a loud hissing sound. Ran around the car trying to hear where it was coming from. Finally discovered it was one of the tires. I found the spot and discovered I had run over a broken-in-half razor blade about 1/2" long. I figured there was no way to plug such a long, narrow slice and was in for a tire-replacement. I searched for tire shops near me and Richlonn's came up as the closest so I called. I told them the story and asked them if there was any way to get the car in ASAP. This was in the late afternoon, so I figured i'd have to wait until morning. They checked the schedule and said that they could fit me in in an hour. So i filled the tire up and quickly drove there and dropped it off. In under two hours later I got a phone call saying my car was ready. I asked what kind of tire did they put on... They said that no tire replacement was needed and that they simply plugged the hole. I was expecting to pay at least 100 and ended up only paying less than 25! With emergency service none-the-less! After this encounter, I always go to Richlonn's. I trust them to be honest and they never fail me or let me down. Everyone is always friendly and respectful and their prices are more than fair. Andrew Heinlein

Complete Premium Repair Shop

Made an appointment for 8 am, when I called at 11:30 am, my car had not yet been looked at. I received a message around 2:30 pm with the inspection results. So 6.5 hours after appointment drop off. Tuffy completed oil change, tire rotation and rear brakes just before closing time at 6 pm. There are individual coupons for each service but a $30 cap is applied on discounts per visit. I may make two or three separate appointments next time so that I can use all the coupons. I had to bring the car back the next day due to a loud exhaust type noise. It turned out that the air filter compartment was not reinstalled properly so minor fix but still resulted in a return visit. I like the team at Tuffy and plan to return but some of the above issues should be improved upon.

I had catastrophic transmission failure while passing through Janesville Wisconsin. Donna and Jim and all of their staff at ATS went above and beyond to expedite my repair so that I could continue my trip. Not only are they super friendly people but they are extremely professional and the quality of work was outstanding. If you need transmission repair in Janesville Wisconsin this shop offers outstanding service at very reasonable rates -Dale Szarmack

Super!! The staff was professional and courteous, the lobby and waiting room were clean and pleasant, but best of all they were FAST! I stopped in to get my emissions tested, and within 20 minutes had my stickers and was back on the road! Very happy! -Paige Holland

I am glad to finally find a "go to" mechanic. This Mom and Pop place was a great find and they do amazing work. Thank you! Scott R Kenosha WI

I have been doing business with Crosby Auto Repair for the last three years. Dave Crosby and his auto techs, and Robin in the front office are as good as it gets. The staff of this business goes the extra mile to insure that your vehicle is repaired or maintained quickly and at reasonable prices for great work. Customer service is top shelf. Every time I run into the person that referred me to Crosby, I thank him for doing so. Great work by a team that you can trust, speedy service at reasonable prices. What more is there?