Auto repair service near Euclid, OH

The trouble shooting and eventual isolation of the problem was excellent. Now I know where to go to receive resolution of a part that's still under warranty at another facility.

This guy Bruce the owner is a scam artist I took my car there to be repaired because it wasn’t running right he charge me 400 Dollars to repair rebuild the carburetor apparently that wasn’t it when he told me my car was running fine I came and it wouldn’t start we went back-and-forth with this for a couple weeks the same thing he would not return my money at all and the last time I pick my car up and brought it home it will not start as of To this day He will not refund my money or anything mechanics was really nice it’s a parent he don’t care about his customers nor his staff My car is in the garage and won’t start

My family and I have been loyal customers of Chrysler Brands for over 15 years. We have purchased through ourselves, and referrals over ten vehicles from Adventure Jeep Chrysler and Dodge located in Willoughby, Ohio. We have consistently purchased all of our vehicles from there without shopping other dealers, or even attempting to let anyone else sell us a car. Until recently, we had been very satisfied with the customer service, however, this last incident has really ruined my family and I on the Adventure CJD and Chrysler customer service experience. I am a hard working American consumer. I work three jobs as a paramedic/firefighter to support my family, and four children while my wife is finishing up her Nursing Degree. I need a valid mode of transportation to get to and from these jobs, and have chosen a 2010 Dodge Journey to do so. On June 27th my car shut off in the rain, after I drove through a small puddle. I immediately had my car towed to the place where it was purchased Adventure Chrysler Jeep and Dodge. The windows would not roll up, nor would the car start, and it was unable to shift into neutral, and the tow truck driver had to break into the stick shift to get the car into neutral. The incident occurred after normal business hours, and I had to wait one day to get a rental car. I came in the next day, and spoke with Evan, the owner of the dealership. He gave me a rental car, and was very short with me, attempting to argue about deductibles. I had to stop him, and say Evan we don’t even know what’s wrong with my car yet, and you’re already giving me a hard time. In hindsight, I should have taken that to be an omen that they did not appreciate my business, because it was all downhill from there. It ended up that my engine had hydro-locked, and caused substantial harm to my automobile. Adventure had my car for the next month, and was paid over $8,000 dollars by myself, State Farm, and Allstate. On July 27th, over 1 month later I picked up my car. In that time I had little to no contact with the service department and it took a full 30 days to put a new engine in my car and replace the carpets. They were waiting over 2 week for carpet! In that time they used up my daily rental allowance from State Farm, which is irrelevant, because part of the purchase agreement states that the purchaser receives complimentary loaner cars while in the service department. This agreement is highly touted by Evan Feinberg, on his radio commercials. Immediately, upon picking up my car I noticed that the shifter was not working properly, and leaking transmission fluid. I called back Adventure, and spoke to Dave Molenkamp, he informed to call State Farm, and then they would set it up for new service appointment. I called State Farm that same day, and told them about the issue. Prior to me having time to take the car into the shop the transmission/shifter went out, and my automobile was fully disabled. This is less than 24 hours after I picked up the car from the dealership. I called Rich Witt, General Manager, of Adventure, and even though the service center was closed he was able to accommodate my family with a loaner car from the pre-owned section, because they were out of loaner cars and service was closed. On 8/3/15 almost 1 week after my car, again became disabled I was finally able to reach Dave Molenkamp in service to talk about the status of my car. He did not even know that my car was on the lot, and reprimanded me for not trying to call him. I said, Dave, I tried to call you on Monday at 2:30, twice; I was on hold for 5 minutes, and hung up. I tried to call back again two hours previously, and sat on hold for 7 minutes with no answer. I even asked him if he wanted to see screen shots, because he was so irate. Once again, the focus was not on my automobile, or on the miscommunication between the service department and the rest of the dealership, because I had already spoken to the General Manager, Rich Witt, when my car initially became disabled again. The next day Dave called me back, and told me that the shifter on my car was bad, and Allstate would cover it. I told him that Allstate shouldn’t cover it, because it was obviously related to initial loss on 6/27/15, and he needed to call State Farm, and talk to them. Dave said I could call State Farm, but all the paperwork was in the office, and he wouldn’t know where to find this. Since, when did it become the customer’s job to call the insurance company for Supplements? Also, how disorganized is the department when they do not even have my paperwork from the previous week? Regardless, I called State Farm, and they asked why I was calling instead of the shop, and set it up for another inspection. I called Dave back, and he said that the service manager, Don Trentanelli, told him that I would be responsible for the rental car. I explained to Dave that they have had over 30 days to fix my car properly, and neglected to do so, also that they would need to take that up with State Farm, because I wouldn’t be paying for a rental, when part of the purchase agreement from purchasing a car from Adventure included complimentary loaner vehicles while your car is in service, and free car washes. He said, that Don told him that I was responsible, and that I could take that up with Don. Never did they apologize for not fixing my car properly, or for the miscommunication of not knowing that my car was on the lot. After that conversation, I made my initial call to Chrysler to let them know about all the issues, and the fact that they were trying to violate the Owner’s own words in his advertisement, and the purchase agreement. Never was customer service a priority and the customer service experience were by far among the worst I have ever received in my life. They fixed my car with genuine Chrysler Mopar Parts, and they should stand behind that. My car then sat for another 2 weeks, and I had no word from the dealership. On August 13th, at 6 p.m., I was driving the loaner car down the middle of a main street, on a 90 degree day, and a tire blew out. I pulled into the nearest parking lot, and changed the tire while my four children sat in the vehicle. I then drove down the street to a tire shop, and they told me that the new Michelin tire had a side wall blow out, and was defective. They said these things, sometimes happen on hot days when you have been driving a lot, they said they could swap it out, but I should take the car back to the dealer, because they would be able to warranty the tire, and Michelin would replace it. I was very grateful that this bad tire the dealership put on did not blow out on the freeway, which could have caused great injury to my four small children, as well as me. I immediately called the Dealership, and spoke to Rich Witt. He told me not to worry about it, just save the tire, and bring it in at my convenience, and they would swap it out. The following week on Tuesday, after another 22 days of being without my automobile they called and said that my car was done. They rebuilt the transmission assembly, which they had missed the first time, and State Farm covered the whole thing, an additional $2,000 dollars making the total repair over $10,000 dollars and 52 days. I returned the rental, and told them what Rich said about the tire. On Friday evening, my father and I noticed that again my car had been leaking fluid as evidenced by the half dozen small spots of fluid on the driveway. I immediately called State Farm, and left them a message. The next day I worked all day, and on the way home from work I heard an ad on the radio for Adventure with Evan saying call me anytime on my cell phone, and giving the potential customers his cell phone number. I called the number, and left a message explaining my problems, and figured that Evan would call back at his convenience, but at least he would be aware of all the issues that my family, and I were having. He called me back 2 minutes later, and left me a voicemail cussing at me saying that my insurance company was screwing them around, what the hell is he supposed to do about it, and it was all my fault, because I drove through a puddle. He said to call him back during normal business hours to discuss this. I tried to call him back the following Monday, August 24th, but his phone was shut off all day. I then talked to the service people, Dave Molenkamp, and he said they would not give me another loaner car, because of the blown out tire. I told him to talk to Rich, because he and I already told me that it was not a big deal. He went back and forth arguing with me for a minute, and then said he would go talk to Rich. I called back 10 minutes later, and he said he spoke with Rich, and they wouldn’t give me a new rental. I then asked to speak to Rich, and he transferred me upstairs. The receptionist told me that Rich was out of town, and Evan was out of town, and Don the service director made that decision. At that point I asked to speak to Don Trentanelli. Don was very combative, rude, and disrespectful making for a very hostile customer service experience. He told me there was no way I was driving down the street, and that I must have hit something, and that the people who told me it was a side wall defect should have taken care of it. I said Don, why would they take care of it when it wasn’t their tire? And, if I had hit something wouldn’t there be a nail in the tire, or something that would show evidence of driver error. He said if you’re driving the car you’re responsible, which is preposterous, because it is a manufacturer’s defect. He never apologized for my inconvenience, of having the change a tire on a 90 degree day, or for the fact that my children could have been harmed. He just kept arguing with me over a $112.00 tire that costs, $15 dollars to send back to Michelin, when they had been paid over $10,000 dollars to fix a car, and failed to do so. He refused to speak to Rich, because Rich was out of town, and refused to stand behind his repair. He told me to bring the car in, and he may be able to fix it in 5 minutes. I have 4 small children, and they take over 3 hours to do an oil change, and if it is not a quick repair how do I get to and from work? Don said that is a problem, but it wasn’t his problem, and if I want a loaner I could pay him $112 dollars. Don kept coming back to it was my fault, because I drove through a puddle, and that I wasn’t paying for the repair State Farm was. I had to stop him, and say Don, I paid my deductibles, and my premiums, you have been paid over $10,000 dollars, had my car for 52 days, and it still isn’t right. He said I could bring the car in the next day, and acknowledged that he never even spoke with Rich about the tire. If you didn’t have all the facts why would you hassle the customer about something that had already been dealt with? What sort of customer service is that? I immediately, got off the phone, and called Chrysler again. They told me that the dealership never responded to the first complaint, and that they would try to call the dealership. When they tried to call, the service people told Chrysler corporate that Don Trentanelli wasn’t there, which was funny, because I had just gotten off the phone with him less than 15 minutes previously. The next day, I called, and asked to speak with Don Trentanelli, to set up an appointment and the receptionist told me he didn’t show up that day. I still have not heard back from Don Trentanelli, Dave Molenkamp, Evan Feinberg or Rich Witt. My car is still leaking fluid, and they refuse to stand behind their repairs using, Genuine Chrysler Parts, the purchase agreement, or their agreement with State Farm to fix my vehicle. I have never been treated so poorly, by any business I have stepped foot in for a minute, let alone a business I have personally referred 3 people to, and purchased over 10 automobiles from. The customer service experience for, hardworking American consumers, like myself should be very important to independent businesses like Adventure CJD. My family and I are looking to trade in our Dodge Journey for a new minivan; why on earth, would I consider going back to a business that treats repeat customers so poorly? According to yelp "Over the course of my career, I have observed again and again that, ultimately, providing outstanding customer service isn't just what's best for the customer - it's also what's best for the dealership.” –Evan Feinberg I don’t know where he is witnessing or providing that outstanding customer service experience, but it clearly is not in this case where his response was; “It’s your fault, and what the hell do you want me to do about it.” My insurance company has been out there the next day in every supplement, and has gone above and beyond to work with Adventure, and this work should have been done properly the first time. For $11,432 dollars, and 52 days in their shop I would fully expect to have a functioning reliable means of transportation to go back and forth from my 3 jobs to provide for my four small children, or at least have a service team on top of trying to get my car to where it needs to be. Instead all I have gotten is combative personalities, an automobile that could break on me at any time, and the worst customer service experience of my life. I expect a lot better from a MOPAR service center, and I’m fairly certain that Chrysler does as well. They should not be able to get around phone complaints with no response, and they should know how to show appreciation for the hard working consumers that support their business.

Very professional and honest! Price paid was lower than price quoted.....they were able to save me money. Who does that???

I have always had excellent service form C&T. They are on time and competitive is costs. There is a reason they have been around so long.

These guys are very good. I moved into the neighborhood in 2016. My brakes went bad quick and I did not want to risk driving far. As a broke college student at the time, I was hesitant to get my car repaired at a gas station, but.... they were wonderful! Priced very competitively and quick! I went back when my ball joints went out, again, very competitively priced! My son inherited this car I speak of in 2018 and insists on using them from oil changes to repairs. Thanks guys for not breaking my bank over the last few years! Keep up the great work!

I got a flat on a Saturday morning on my way out of Cleveland and back to Rhode Island. The folks at Terrys took care of me and had me in a new set of tires and back on the road in 90 minutes. Very professional. Didn't try to sell me anything i didn't ask for. Informed me of anything they thought I should know about and had more than reasonable pricing. Excellent marks all around. Jeremy Manning

As I'm sure most people have taken their vehicles to a shop to have a repair performed only to find it wasn't fixed properly, or was charged too much etc. And then the next time you have a problem you take it to another repair shop and so on. It was wonderful to have Mike and Suburban Car & Truck referred to me. We have been using Suburban for 7 years now, sending our 5 family cars and our 4 business "fleet" vehicles. How great is it to be able to comfortably be able to send my wife, son and daughters directly to Suburban and know that they will be treated respectfully, honestly and fairly. Or to have my business vehicles repaired quickly and fairly to get them back on the road where they need to be. If you value your family and company being treated better, we recommend you take your vehicles to Suburban Car & Truck. They are definitely different than the rest.

As usual, I get the best service at Plain Brothers. I travel 26 miles round trip to go to them as they are trustworthy, fair, and give it to you straight. The waiting time passes quickly with other customers and Danielle contributing to the conversation...for a few minutes, it's like you have just met up with some friends. If you need automotive work-extensive or minor, GO THERE! You won't be sorry.

I had my car in several times over the years for different maintenance services. Each time I was impressed with the fast and professional work that was done. Todd who is the owner would personally look over all work done and explain to me what was done and what may be needed in the future. There were never any pressure sales and their prices are very reasonable and fair. I would highly recommend Transmission Pros for all your car needs and will continue to do business with them in the future.

Extreme Quality Car Care is a great auto shop! The price for the job was cheaper than anyone else! It was even cheaper than my regular mechanic! The service was exceptional and I received my vehicle back in a timely manner. A close friend recommended this shop to me and now I recommend them to everyone that I know that needs a good mechanic!

The owner of this shop is very unprofessional. He will tell a customer a time but will arrive 2 hours later with a "matter of fact attitude." This has happened a couple of times. He's definitely not concern with keeping a high standard and not concern about his customers time.

Horrible! STAY AWAY! The Attorney General has 5 cases out on this succubus of discord. Do not go to him, do not leave your car here, and do not give him an inch. This thieving liar does not return calls, does not provide service, and does not operate a good business.