Was searching for a 2012 VW Jetta Sportwagen TDI online and saw Huber'... read more Was searching for a 2012 VW Jetta Sportwagen TDI online and saw Huber's listed on the USAA and Carguru websites. Only problem was it was almost 2 hours away! The car's pictures, description and detail on the website made me give them a call. Eric Reder filled me in on the details over the phone and stressed how much work they put into the car before putting it on the lot. I was surprised to hear that because the car only had 36,000 miles on it! He also said that the car looks better in person than in pictures (he was right!). I drove out and met with Eric Huber and immediately hit it off with him- we are both VW guys. The car looked showroom condition (my wife said several times she can't believe its not new) but Huber's went over the car and performed all of the 40,000 mile services on it. The car is only at 36,000 miles! The point is, I think they could have just vacuumed it, washed it, put 2 tires on it and put it for sale, but Eric explained that most of his customers come there for follow up service and if I came back for the next oil change at 40,000 miles and he hit me with VW's recommended 40,000 mile service charge, I would undoubtedly be P.O'd since I just bought the car. And he's right. Eric showed me the list of all the work performed and gave me a copy for my records. Very impressed with that kind of thinking. Huber's is a full service car repair facility that also sells high quality used cars and they put good cars on the lot to keep their customers happy so they'll come back for service. Worked out well for me!
I took my car here for a yearly inspection. The waiting room is very s... read more I took my car here for a yearly inspection. The waiting room is very small and full of paint fumes. After an hour they said there was a problem with my rear parking break actuator. They said it would cost $80 to fix. I was very suspicious of this because I do all my own maintenance on my cars. We walked out to the shop and I asked them what the problem was. They could not explain or show me the problem. I said I wasn't going to pay them $80 for this repair and take it off the lift. I took my car to another shop and it passed with no problems. Be very suspicious of this business and always get a second opinion.
Very fair and responsive. Could have been faster, but I dropped a non-... read more Very fair and responsive. Could have been faster, but I dropped a non-starting vehicle in their lap with no advance notice...
