Took my car to these guys because I had either stripped the threads in... read more Took my car to these guys because I had either stripped the threads in my oil plug or my oil pan during my last oil change. I had to call them for an update and the guy tells me that the "bolt" inside the oil pan that holds the plug in place has become detached from the pan and is just rotating, and that I will need a new oil pan. I told him that as far as I knew, the pan itself has the threads and the plug simply threads into it. I've read many accounts of people having this issue and having the plug removed and either tapping the hole to the next size or using a Heli-Coil insert. He told me that is not the case, and would need roughly $1,200 worth of work to put on a new pan. I checked with a BMW mechanic and found out that the pan itself has that threads, there is no "bolt" inside to hold the plug. So I tell the guy that I will just come get the car and ask him for the cost, he tells me $30.00. I was working all day, so I had my wife go to pay the bill and get my keys. She calls me and says they are trying to charge me nearly $60.00 and are charging me for a windshield washer fluid fill (which I just did myself a few weeks ago and haven't used the washer fluid since), and an oil filter (why would you put in a filter if you can't get the plug out to drain the oil?!). Mind you, I did not authorize them to do anything to the car once he told me that the "bolt" inside the oil pan broke off. Luckily after much arguing we were able to have those charges removed. They then told my wife that we are no longer welcome at their garage (as if I'd go back there anyway). First and last time I deal with those guys. Wish I could give less than 1 star. Bunch of crooks.
Good communication, friendly, knowledgeable, done in good time. Highly... read more Good communication, friendly, knowledgeable, done in good time. Highly recommend.
Excellent, as always!!