Auto repair service near White House, TN

Had a terrible experience with this business, and when I posted my experience on social media, the owner engaged in a day-long argument with me and others who were also expressing their terrible experiences. She verbally attacked anyone who opposed her and her business. She posted business paperwork which had our personal information on it, including our cell phone, home address, and our vehicle information. Truly unprofessional.

I recently used this auto shop, but I will never again and suggest no one use this shop. I called this shop and asked if he could fix the a/c on my SUV. I needed this fixed by 6/19/21, because I was going to buy my wedding dress and have my bridesmaids fitted in their dresses. He assured that I would have my car back in time so we could all go to the event in nice cold air and comfort throughout the trip. I asked for a quote, and he said we could drop it off on Tuesday (6/15/21) and he would put together an estimate and did not see an issue having it fixed prior to my event. Tuesday, I brought the SUV to the shop and asked for an estimate on the repair. He said he would put dye in the a/c and find the leak and then he could give me an estimate. Wednesday, he called and said there was 2 a/c hoses that needed to be replaced and he was going to get them from a dealership. I asked if it was okay if I ordered the parts myself to save money and he said that was fine. I told him the expected delivery date was going to be Friday of the same week and he told me that I needed to run them to him, and he would have them put on and fixed that same day. Great right? I received the parts on Friday (6/18/21) and took them to his shop. While dropping the parts off, I again asked for an estimate. He told me he needed to write up the freon cost for the diagnostics and the dye but would call me later with an estimate. Because he seemed so friendly, I agreed to wait for his call. Later that same day, I started to call him around 3:00 because I was getting worried about the time frame. Remember, I had a dress fitting on the following day and still had no estimate or anything. After several calls and messages, he calls me at 6-6:30PM after the shop was closed and told me that “I am not going to be able to start on the vehicle, we got buried in some brake jobs and they were filling the bays and because they were waiting on parts, they had to remain in the bay unfinished until the parts came in. The main reason we went was this shop was because of the assured promise of having it finished by the date we needed which was 6/19/21. He told me that I could come and pick the vehicle up or wait and Monday he would call me and then they would start the repair and finish it that day. Well, I was upset because this was a major setback but picking up the car would not have done me any good because it was still unfinished and still, keep in mind, I had no estimate of the repair cost. I made it to the fitting, although we all had to take separate vehicles and almost did not make it on time because I could not pick up anyone as planned, they had to come to me. Monday comes around and we go about our day, around 2:30-3:00PM we had not heard from him. We call the shop. No answer. He calls back and says that the vehicle was finished and has been finished since 11:00AM that morning. He said something else I could not make out and said he would send me a text. The text comes through, and it is a final bill for $845. WHAT! Keep in mind I was calling to see about the estimate yet again, and if they were going to start on it because he never called me on Monday like he said. Nope, this was the final bill. I was livid! I asked him why there was so no quote and why it was so much if they started the job at 9:00AM when they opened, and finished at 11:00? He told me that they had started on Friday. I told him, Remember, you told me that the bay’s were full and you could not start on my vehicle because you were waiting on parts for those unfinished brake jobs.” He said again that they started on Friday night. I told him that we talked at around 6PM maybe later, so why would they start later that night when you are closed after 5 and you said there was no way to start it until Monday. On top of that, you never gave me an estimate to approve! I again asked how 2 hours of labor equates to $845, he said that it was not hourly it was a flat rate job. SO, I asked him why, if it were a flat rate, could you not give me an estimate when I asked for it several different times! I have recently sent a certified letter and plan on pursuing legally.

I purchased a car here and the car fell apart within 6 months and the service I received prior to the purchase was overpriced. They are not very ethical. I advise to stay away.

Brant Jones Diesel & Auto is Springfield's premier auto shop. We perform a variety of services for all makes and models of gas and light duty diesel-powered vehicles. Our full-service auto repair facility utilizes the latest diagnostic equipment and computerized repair manuals to ensure your specific vehicle is maintained and repaired to the latest factory specifications. Our ASE certified mechanics are fully trained and work hard to get you back on the road quickly.

General automotive and light truck repair and towing services since 1995.

Love this place. Brought my car to them after it broke down and they couldn't find the problem with my car. They didn't charge me for it. I brought them rice crispies for at least trying though. Thank you again guys! Heather J. Hermitage, TN

Great car buying experience. Bryan was very helpful and nice. I first called about the car Bryan was very informative. open and Honest. told me to swing by to test drive it so i did. When i got there i started asking about price and warranty and ect.. He said first my main thing is that you love the car and this is the car for you go take it for a drive and come back if you love it we will sit down and talk about it. Which how often do you hear that? Anyway long story short Great car buying experience Helpful and caring. They even stayed open late so i could come back and pick my car up and sign paper work. i will be referring Friends and family to this place for sure.

I stopped for gasoline this afternoon and the attendant was very rude. I was not familiar with their policies and pulled into the wrong lane ... when I asked about pumping for myself the attendant made a smart remark telling me I should have used another pump. I moved my vehicle and went to the other pump but it did not work correctly. He was very antagonistic and stated that I was just like all the other idiots who couldn't do anything right. He proceeded to tell me that I had done certain things and when I corrected him he became ever more abrasive. I stated that he was rude and he came back at me saying that I came there looking for something wrong. I asked if he was the owner and he would not reply ... Passengers in my car stated that he went behind the pump and made faces .. they also said that he had words with another customer who left appearing very disturbed. The price for gasoline was very good compared to the stations near my home but I was very taken aback by the attitude and abrasiveness of the attendant.

Beware beware. Left my vehicle for an estimate on my brakes, when I went to pick it up but they said I owed $120.00.When I left my car they didn't say anything about charging me a 120.00 to give me an estimate. Outrageous. Never taking another vehicle to them.