Auto repair service near Pasadena, TX

Quoted the price of $200 plus tax over the phone and was later told the charge was $276 plus tax due to the programming of convertible top. I expressed to the mechanic, who I assume was the owner, the price I was told and I would like it to be honored. I was then told by the mechanic I was quoted $212.50 plus tax over the phone which I expressed was not what the lady told me. In addition to not being charged the right amount I asked the receptionist if it’s possible for the mechanic put the battery housing cover back on the battery once complete since an O’Rileys worker removed it to inspect the battery. She stated it wasn’t a problem which I later discovered it was not done. I’m extremely dissatisfied with the level of service I was provided given it was my first time having maintenance done at the shop.

I wish I could give the idiots a negative amount of stars. The owner is the leader of the idiots. I have went here for the last 5-6 oil changes. This time is different because now I trust them to do an oil change and wheel alignments. I wait 2 hours for them to complete my services , when they are done I get into my car and leave. Once into my car I notice it’s hesitant and barely goes forward when I press the gas. Next thing I notice is my rear view, everything behind me is white. There is a ton of smoke coming from my tail pipe. I call them and I return heavily upset. This is my only vehicle. I bought it with 50k miles, I drive Uber for extra cash so I now have 220k but I’m always keeping the maintenance done in the car. The car is very well kept. New tires oil change brakes is all I ever change. I basically brought my car here normal and left with my car smoking and not going forward. The owner refuses to acknowledge my concerns. The mechanic who did the work acknowledged my concerns and also that it wasn’t smoking it had any issues when I brought it there but they wouldn’t let him check it out. The receptionist was very argumentative. Wouldn’t acknowledged how I felt about coming for a routine oil change ending with my car needing to be towed away because it wasn’t drivable. . The owner then says it’ll be 120$ to check out the issue that they caused. His also says ‘take me to civil court and let them take care of it because I’m not fixing it.’ I called the police and was told to leave and it’s a civil issues. Please save yourself the time and money in the long run by dealing with a reputable car repair shop. Update : they put 10 quarts of oil in my vehicle and the car only takes 5 quarts.

Thank you Sandy for making my experience such a good one! Your caring and attentive ways will always keep me coming back! Thank You for all you do and always going above and beyond!!

I have had prepaid service on my Mini Countryman S so I only had that experience. After that plan ended, the first time I took my car for service because the engine was kind of sputtering, I received a diagnostic that I had to change my spark plugs and a couple of other minor adjustments and they gave me such an outrageous quote that even the Mini serviceman was surprised! Fortunately I found Uptown Motorwerks and made the drive there. Wow, what a relief. Not only were they very fast and courteous, they helped me decide what would be better to do asap, what could wait. I left them my car and had a guy from their shop drive me back to my house (not a short drive). My car was ready the very next day and a great price and has been running perfectly after that. I cannot recommend them enough.

Omg I was stranded on the side of the road and Jack stopped to help when he did not have to I am so so grateful to him and all the knowledge he gave me on my 2007 toyota prius thank,you so so much jack you are awesome and I really aprreciate your help as well Lakeisha J.

Thank you for your work on my vehicle

Just had some repairs done to my 2008 Ford Diesel. I was quoted over a 1000.00 at another shop for repairs that were not even needed. Dorsett's saved me almost 350.00 dollars as the truck did not need what the other shop said it needed. These guys are VERY knowledgeable on diesels and the work was performed to my complete satisfaction! The staff is very friendly and I look forward to doing business with them in the future.