Auto repair service near Austin, TX

Chad came to my office and replaced the water pump on my suburban and cleaned up my foggy headlights. He didn't even charge for the headlight cleaning and i didn't have to schedule a ride with a co-worked because he did it here at work!

Driving down N. Lamar one afternooon i happened to stop at the gas station on Lamar and sagebrush to get a drink and refuel. When i tried to restart my car the starter failed and wouldnt turn over to start my engine. i managed to get the car started which turned out to be the last time and just happpened to turn right onto sagebrush. right in front of mr cool shop my car engine failed which i concluded was a battery issue.......The owner of the shop Chuck Dyiess was in the lot and questioned me when he noticed i needed help.He looked my vechile over and concluded and informed me that a new starter was my fix. When i saw te price of $145 for a new starter my heart sank.I couldnt afford the parts living paycheck to paycheck. What a great time for this to happen.......Chuck treated me like he had known me for 20 yrs and informed me that he had a solution.......Chuck rebuilt my starter had me back on thr road inless than 1 hr for les than $45 !!!!! he saved me $100 treated me like family and made me feeel like he was geniunly concerned about my problem and helped me the best he could.i would tell anyone, that at mrcool radiator the customer needs are top priority and the world wouldd be a better place with more people like Chuck around..... Thanks Mrcool!!!

IF YOU WANT TO WAIT 3 1/2 WEEKS FOR A FENDER-BENDER JOB ESTIMATED AT 3 DAYS WHILE THE OWNER TRIES TO GET THE INSURANCE CO. TO PAY MORE MONEY THAN HE AGREED TO FIX IT FOR.... iF YOU WANT TO GET YOUR CAR BACK WITH NO WINDSHIELD WASHER TANK, DIFFERENT COLORED FRONT TURN SIGNAL LIGHTS, THE HOOD-RELEASE HANDLE AND CABLE LAYING ON THE FLOOR, THE $250 FAN YOU INSTALLED ON THE A/C HANGING BY A THREAD AND RUBBING A HOLE IN THE COOLING CORE, AND THE ABS AND TRACTION CONTROL WARNING LIGHTS ON (BECAUSE OF A SPEED SENSOR CABLE ON THE OPPOSITE SIDE OF THE CAR FROM THE REPAIRS) .... IF YOU WANT TO WAIT ANOTHER THREE WEEKS WHILE THE OWNER, GRADY FOSHEE, TRIES TO GET THE INSURANCE CO. TO PAY MORE MONEY TO FIX THE SPEED SENSOR, AND THEN TAKE IT TO A REAL MECHANIC WHO DiSCOVERS THE SPEED SENSOR CABLE HAS BEEN DISCONNECTED AND AND STUFFED INSIDE THE PARKING LIGHT WELL.... AND, FINALLY,.... IF YOU WANT TO MAKE THIRTY OR FORTY PHONE CALLS LISTENING TO EXCUSES FROM THE OWNER WHILE ALL THIS HAPPENS.... THEN, BY ALL MEANS GO TO ROAD RUNNER!! Otherwise, SAVE YOURSELF THE AGGRAVATION!

I have been a customer at Don’s Auto for 15-20 years. On Dec. 15, my car had a breakdown which required a multi-day, multi-thousand dollar repair. Don could not complete this huge repair before his shop closed for winter break between Christmas and New Year’s. I considered going to another shop, but a friend had agreed to loan me a car, so I Ieft my car at Don’s while he was closed. I anticipated that it would be first-in-line for service when he opened on Jan. 2. Don’s shop was swamped when he reopened on the 2nd and he chose to service other customers ahead of me. On Jan. 8 I had to return the loaned car and get a rental. I sent an email, Don replied and explained his policy: “In the time that removing, dismantling, assembling and reinstalling this engine requires, we could keep 15-20 other cars on the road.” I replied and literally begged Don to work on my car. Don defended his policy but agreed to start work on my car the next day. I should have left it at that, but in my reply I unfortunately used the words “It’s not right” in reference to his prioritizing other customers ahead of me. Don wrote back that he was reassembling my car and I could pick it up to take it to another shop. I drove the 25 miles into town to speak to Don personally, so he could hear my voice when I said that I wasn’t accusing him of being unethical. (Don is very ethical, but I believe he is wrong about the issue of prioritizing and that he has problems with communication.) I even apologized to Don, not because I thought I was wrong, but because I felt sorry for him seeing the state that he was in. He was locked in his own world and determined to show me that he would not deal with a customer who said that he did things that weren’t right. On Jan. 10, after waiting since before Christmas for Don to work on my car, I had my car towed to another shop. Don did not charge me anything.

Our bus fleet was taken to George Cox Automotive in November 2013 one would not start and the other had a hydraulic leak.. it took them until 12-6-13 to get back to us and say that one of the buses would need a part that is 2,800 for the hydraulic leak and made us put down a deposit and the other bus was not worked on yet. During this time our company is Out Of Business we tried to contact COX spoke with David COX, Paul COX and Andrew all giving us the run around they started to look at the other bus and said they don't know how to do it but would require us to pay $900 for that bus while we waited 7-months for the part to come in for the hydraulic leak which we had to call every week to get a update none were given from COX. In June 2014 they finally contacted us to say the hydraulic leak is fixed we sent out drivers to grab the bus and had to pay over $5,000 for the hydraulic leak and $900 and have to tow out our bus and they dismantlement all the wiring so we have it in a yard now completely sabotaged buy Cox! After picking up the hydraulic leak bus is began to leak once again we had to take it back to Cox to a angry little man Paul Cox The son of David Cox who basically told us to take it and use our own smarts that MF!!! Stay Far Away From Cox Automotive !!!!!!!

Bought a used GMC Acadia from Leif Johnson Superstore last August. The car only had 36,000 miles on it. The car died with only 38,000 miles on it. The engine has blown. They sold us a lemon. We had to pay to replace the engine. We kindly asked to be reimbursed. They would not cover their product or service. Austin car buyers beware. Do your research on Leif Johnson before you buy a car from them.

DONT KNOW WHAT HAPPENED BUT PARTS NEVER SENT AND PHONES HAVE BEEN DISCONNECTED!

I've returned 5 times hoping they'll get it right. Service Dept needs serious help. Maybe ONE mechanic who knows what he/she is doing. A lot less B.S.'ing would be nice, they have an answer for everything they screw up, putting it back on the customer. Took my truck back 4 times already, missing work and two weeks without my truck. They've installed parts I didn't need and when I point that out, they tell me I did need them. They put the wrong parts and tell me to bring it back, and they'll "put the correct parts on at no cost to you." Gee thanks! Friggin' joke.

Pump 5 does not shut down properly and the worker trucks linger around waiting to pump gas on someone my card. I had a $126 charge on my card a minute after I left the pump. I saw the men who waited in a beat up 3/4 ton truck. Video should show them at pump number 1 waiting...It happened Sept 5th at 11:05pm. 3 Hispanic men in beat up white truck. I have reported it to the Sheriff and you will see on video this is happening to more people than me

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