Auto repair service near Round Rock, TX

There are 183 auto repair shops near you in Round Rock, TX

Castrol Premium Lube Express

0.0(0)

·

8:30 AM - 6:00 PM

400 Crystal Falls Parkway, Leander

Full service quick lube offering professional, courteous service and quality Castrol products. Servicing almost all makes and models.

Joshs Mobile Auto Mechanic

Joshs Mobile Auto Mechanic

0.0(0)

·

9:00 AM - 7:30 PM

Mobile Auto Repair, Leander

Waynes Shop

0.0(0)

·

24 hrs

107 Sloan Street, Taylor

Abees Hi Tech Auto Service

5.0(2)
811 McPhaul Street, Austin

I have been taking my car to Abee's Hi-Tech for many years. He is an honest mechanic and he knows what he is doing. He has taken good care of me and my Mercedes and I would not go anywhere else. Price is fair and he works fast.

Walker Tire and Automotive

Walker Tire and Automotive

5.0(2)

·

7:00 AM - 6:00 PM

6208 N. Lamar, Austin

Walked in, needed 4 tires pulled off some wire wheels from an old Jaguar I have. They took us in right away, knocked it out in about 5 minutes, and disposed of the old tires. Fast, courteous, professional. And less than expected. Much less.

Auto Service Excellence (ASE) certification
BBB Accredited certification
Newman's Automotive

Newman's Automotive

5.0(2)

·

7:00 AM - 6:00 PM

3916 Woodbury Dr., Austin

David Newman was a longtime family friend so I write this with sadness. In October 2023 I was told by a Chevy dealership that i needed a transmission replacement . The auto strike was in full effect and the time without my car had already passed a month and now a completion date was unknown. At this time I saw Mr Newman and he convinced me to have my car towed to his shop with promises that I could trust him to have my back and count on much quicker repairs than Chevy. I had my car towed that very same day we spoke. As promised he was able to have a transmission installed and my car ready to pick up much quicker than Chevy but the dependability and trust ended there. Soon after I had my car I could tell it was not shifting correctly. I contacted Mr. Newman and he assured me that the car was good since he test drove it himself. I hoped that he was correct and maybe it needed some time operating iwth the new transmission before it was running smooth. This little issue made me uncomfortable enough to ask for a copy of the invoice for my repairs as well as a copy of the warranty for the part and labor so I made my first request with the service advisor and was sent the invoice on the transmission. The invoice reflected the transmission cost for Mr. Newman and when I compared it to the amount my warranty company paid out to him i was taken back at the difference. I fully expected to see a difference since the shop is due a profit but this large of a difference prompted me to call my warranty company who confirmed that they paid that much since he reported a remanufactured transmission was purchased and installed not a used one . I then contacted Mr Newman and requested a copy of my warranty once again and i was given a brochure that advertised a nationwide coverage for 36 month or 36,000 miles whichever came first. Mr. Newman had told me it was 100,000 miles and this made me call the company to confirm. When I did I spoke to an agent who informed me that they did not cover transmissions at all so Mr. Newman lied to me and when i have tried to discuss this with him he ignores me and will not return my calls. He has essentially left me with a used transmission that has questionable performance and absolutely no warranty. Now that I have become a victim to his shady business practices and he has commited insurance fraud to make a quick profit off me I refuse to ever take my car back here and want to warn all other potentional victims . Beware of this business !! He does not genuinely care for his loyal unsuspecting customers like he states. Your money becoming his is the only goal and how he will do that is his only concern.

Auto Service Excellence (ASE) certification

Pampered Auto Care

5.0(1)

·

24 hrs

16299 Fm 1325, Austin

Finally, I have found a mechanic that does a good job AND that I feel I can trust! Not only do they have the best price I have found in the Austin area for a synthetic oil change, but they went through the list of what my car manufacturer recommended for my service and then let me know what actually should be done and what is just extra money. They gave me a great price and an in depth explanation as to what they did, what I need to watch for, what oil I should use when doing oil changes and most importantly didn't treat me like a dumb blonde (which admittedly when it comes to cars, I am) I will be back and I recommended everyone in the CP/Leander area - especially those with import/European cars to do the same!

Vick's Expertune Automotive

Vick's Expertune Automotive

5.0(1)

·

7:00 AM - 6:00 PM

1806 W Howard Ln #D, Austin

Most mechanic shops are run down, sketchy, and you are there because you have to be. Luckily with Vick's it isn't a bad experience. Dane, the owner, is very friendly and will work with you to get you car working. I've been coming here for two years to service my accord; everything from oil changes to "my car won't start" and every time Dane has taken care of me. His prices are fair and I haven't had any issues with the work to date. Given what most experiences are with mechanics, all I can say is I'm thrilled to have found a good, fair, shop around Austin.

Auto Service Excellence (ASE) certification

John Eagle European LLP

5.0(1)

·

24 hrs

12989 N Highway 183, Austin

John Eagle European is the only factory authorized dealership and service center for Bentley, Rolls-Royce, Aston Martin, and Lotus in Austin. It is the only place to bring your British luxury car in Texas.

Austin Mobile Mechanics

5.0(1)

·

8:00 AM - 5:00 PM

813 McPhaul Street, Austin

It is WORTH every penny. They come out and don't jerk you around. They arrived AND repaired my vehicle within 45 minutes of my call. When you consider the cost of a tow truck, you actually come out ahead, and since they come to where you are, it barely puts a hitch in your day. Tommy was wonderful!

Auto Service Excellence (ASE) certification
AAA Approved certification
German Auto Center

German Auto Center

5.0(1)

·

7:30 AM - 5:30 PM

8215 Research Boulevard, Austin

I have owned a German car since age sixteen and know the problems and maintenance that comes along with them. Ever since I moved to Austin for college this has been my go to place for any car problems. Their rates are very reasonable and yes to do provide FREE loaner cars. I highly recommend this place to anyone who owns a foreign vehicle. Clay the GM is very helpful and upfront with what your vehicle needs and what can be held off. Thanks again German Auto Center

Auto Service Excellence (ASE) certification
BBB Accredited certification

Quickly schedule service with German Auto Center

MBC Service Center

5.0(1)
1801 Briarcliff Blvd, Austin

Last Saturday 12/13/14, I went and asked for a man to check to see a problem that was wrong with my car and quote me a price. The price for the parts and the labor was reasonable. On this Saturday, I went and asked another man at the same place to see and quote me a price for the problem wrong with my car and he was honest and true to the first quote priced to me. I followed through and had the repair done. The old parts that were taken off my car was showed to me and the new ones was also. They did a good job and they were true to their work and word. I am pleased with the service this company gave me and would highly recommend it to others. I wasn't even charged for them to check out the problem with my car which other companies always charge for that service. The car was repaired in least time than quoted.

Automotive Services of Austin

Automotive Services of Austin

5.0(1)

·

8:00 AM - 5:30 PM

3235 E Martin Luther King Jr, Austin

Angel was super nice and helpful. I had one day left before a big move across country, and after calling several shops, this was the only place that had time to give me an oil change and look into a problem with the brakes. I got it all done before noon, and he gave me a discount. I made it to DC without any car trouble! I don't usually write reviews, but this shop saved my butt!

Auto Service Excellence (ASE) certification

Quickly schedule service with Automotive Services of Austin

Hill Country European Autoworks

5.0(1)

·

9:00 AM - 5:00 PM

11190 Circle Dr, Austin

Rafa and crew are absolutely the kindest and hard working group of mechanics I’ve ever come across. They are affordable and honest, and it is so nice to support a superb local business. I have an 03’ and 05’ ML and HCEA has kept them running smoothly for years. Please do yourself a favor and ditch the annoying dealership and check these guys out!!! The shop is beautiful, clean, and easy to access as well.

Terry Sayther Automotive

Terry Sayther Automotive

4.9(101)

·

8:00 AM - 6:00 PM

1606 Fortview Road, Austin

Because of my long,great history with y'all, I am disappointed in my most recent experience. While repairing the wiper motor there was some collateral damage to a door handle and fuel hose. As the car is over 30 years old, I know that these things happen. However, it is not reassuring to see these issues overlooked. I am not really sure how to rate y'all this time. When I pointed these issues out, y'all were extremely quick to fix them. I appreciate your fast and thorough service and hope to have future great experiences.

Auto Service Excellence (ASE) certification

Quickly schedule service with Terry Sayther Automotive

Need a Brake

4.5(2)

·

7:00 AM - 7:00 PM

Mobile throughout Austin, Austin

Chad came to my office and replaced the water pump on my suburban and cleaned up my foggy headlights. He didn't even charge for the headlight cleaning and i didn't have to schedule a ride with a co-worked because he did it here at work!

Mr Cool Radiator

Mr Cool Radiator

4.0(1)

·

9:00 AM - 6:00 PM

915 Sagebrush Drive, Austin

Driving down N. Lamar one afternooon i happened to stop at the gas station on Lamar and sagebrush to get a drink and refuel. When i tried to restart my car the starter failed and wouldnt turn over to start my engine. i managed to get the car started which turned out to be the last time and just happpened to turn right onto sagebrush. right in front of mr cool shop my car engine failed which i concluded was a battery issue.......The owner of the shop Chuck Dyiess was in the lot and questioned me when he noticed i needed help.He looked my vechile over and concluded and informed me that a new starter was my fix. When i saw te price of $145 for a new starter my heart sank.I couldnt afford the parts living paycheck to paycheck. What a great time for this to happen.......Chuck treated me like he had known me for 20 yrs and informed me that he had a solution.......Chuck rebuilt my starter had me back on thr road inless than 1 hr for les than $45 !!!!! he saved me $100 treated me like family and made me feeel like he was geniunly concerned about my problem and helped me the best he could.i would tell anyone, that at mrcool radiator the customer needs are top priority and the world wouldd be a better place with more people like Chuck around..... Thanks Mrcool!!!

Auto Service Excellence (ASE) certification

Road Runner Body and Paint

1.0(2)
12110 Manchaca Rd. Suite 300, Austin

IF YOU WANT TO WAIT 3 1/2 WEEKS FOR A FENDER-BENDER JOB ESTIMATED AT 3 DAYS WHILE THE OWNER TRIES TO GET THE INSURANCE CO. TO PAY MORE MONEY THAN HE AGREED TO FIX IT FOR.... iF YOU WANT TO GET YOUR CAR BACK WITH NO WINDSHIELD WASHER TANK, DIFFERENT COLORED FRONT TURN SIGNAL LIGHTS, THE HOOD-RELEASE HANDLE AND CABLE LAYING ON THE FLOOR, THE $250 FAN YOU INSTALLED ON THE A/C HANGING BY A THREAD AND RUBBING A HOLE IN THE COOLING CORE, AND THE ABS AND TRACTION CONTROL WARNING LIGHTS ON (BECAUSE OF A SPEED SENSOR CABLE ON THE OPPOSITE SIDE OF THE CAR FROM THE REPAIRS) .... IF YOU WANT TO WAIT ANOTHER THREE WEEKS WHILE THE OWNER, GRADY FOSHEE, TRIES TO GET THE INSURANCE CO. TO PAY MORE MONEY TO FIX THE SPEED SENSOR, AND THEN TAKE IT TO A REAL MECHANIC WHO DiSCOVERS THE SPEED SENSOR CABLE HAS BEEN DISCONNECTED AND AND STUFFED INSIDE THE PARKING LIGHT WELL.... AND, FINALLY,.... IF YOU WANT TO MAKE THIRTY OR FORTY PHONE CALLS LISTENING TO EXCUSES FROM THE OWNER WHILE ALL THIS HAPPENS.... THEN, BY ALL MEANS GO TO ROAD RUNNER!! Otherwise, SAVE YOURSELF THE AGGRAVATION!

LEIF Johnson Superstore Central

1.0(1)
501 E Koenig Ln, Austin

Bought a used GMC Acadia from Leif Johnson Superstore last August. The car only had 36,000 miles on it. The car died with only 38,000 miles on it. The engine has blown. They sold us a lemon. We had to pay to replace the engine. We kindly asked to be reimbursed. They would not cover their product or service. Austin car buyers beware. Do your research on Leif Johnson before you buy a car from them.

Speedy Stop

1.0(1)
6111 Bee Caves Rd, Austin

Pump 5 does not shut down properly and the worker trucks linger around waiting to pump gas on someone my card. I had a $126 charge on my card a minute after I left the pump. I saw the men who waited in a beat up 3/4 ton truck. Video should show them at pump number 1 waiting...It happened Sept 5th at 11:05pm. 3 Hispanic men in beat up white truck. I have reported it to the Sheriff and you will see on video this is happening to more people than me

George Cox Automotive

1.0(1)

·

24 hrs

5225 E. Cesar Chavez, Austin

Our bus fleet was taken to George Cox Automotive in November 2013 one would not start and the other had a hydraulic leak.. it took them until 12-6-13 to get back to us and say that one of the buses would need a part that is 2,800 for the hydraulic leak and made us put down a deposit and the other bus was not worked on yet. During this time our company is Out Of Business we tried to contact COX spoke with David COX, Paul COX and Andrew all giving us the run around they started to look at the other bus and said they don't know how to do it but would require us to pay $900 for that bus while we waited 7-months for the part to come in for the hydraulic leak which we had to call every week to get a update none were given from COX. In June 2014 they finally contacted us to say the hydraulic leak is fixed we sent out drivers to grab the bus and had to pay over $5,000 for the hydraulic leak and $900 and have to tow out our bus and they dismantlement all the wiring so we have it in a yard now completely sabotaged buy Cox! After picking up the hydraulic leak bus is began to leak once again we had to take it back to Cox to a angry little man Paul Cox The son of David Cox who basically told us to take it and use our own smarts that MF!!! Stay Far Away From Cox Automotive !!!!!!!

Auto Service Excellence (ASE) certification

Dons Automotive Repair

1.0(1)

·

9:00 AM - 5:00 PM

1636 S 1st St, Austin

I have been a customer at Don’s Auto for 15-20 years. On Dec. 15, my car had a breakdown which required a multi-day, multi-thousand dollar repair. Don could not complete this huge repair before his shop closed for winter break between Christmas and New Year’s. I considered going to another shop, but a friend had agreed to loan me a car, so I Ieft my car at Don’s while he was closed. I anticipated that it would be first-in-line for service when he opened on Jan. 2. Don’s shop was swamped when he reopened on the 2nd and he chose to service other customers ahead of me. On Jan. 8 I had to return the loaned car and get a rental. I sent an email, Don replied and explained his policy: “In the time that removing, dismantling, assembling and reinstalling this engine requires, we could keep 15-20 other cars on the road.” I replied and literally begged Don to work on my car. Don defended his policy but agreed to start work on my car the next day. I should have left it at that, but in my reply I unfortunately used the words “It’s not right” in reference to his prioritizing other customers ahead of me. Don wrote back that he was reassembling my car and I could pick it up to take it to another shop. I drove the 25 miles into town to speak to Don personally, so he could hear my voice when I said that I wasn’t accusing him of being unethical. (Don is very ethical, but I believe he is wrong about the issue of prioritizing and that he has problems with communication.) I even apologized to Don, not because I thought I was wrong, but because I felt sorry for him seeing the state that he was in. He was locked in his own world and determined to show me that he would not deal with a customer who said that he did things that weren’t right. On Jan. 10, after waiting since before Christmas for Don to work on my car, I had my car towed to another shop. Don did not charge me anything.

Suzuki of Austin

1.0(1)
4738 S Interstate 35, Austin

DONT KNOW WHAT HAPPENED BUT PARTS NEVER SENT AND PHONES HAVE BEEN DISCONNECTED!

Maxwell Ford

1.0(1)
5000 S Interstate 35, Austin

I've returned 5 times hoping they'll get it right. Service Dept needs serious help. Maybe ONE mechanic who knows what he/she is doing. A lot less B.S.'ing would be nice, they have an answer for everything they screw up, putting it back on the customer. Took my truck back 4 times already, missing work and two weeks without my truck. They've installed parts I didn't need and when I point that out, they tell me I did need them. They put the wrong parts and tell me to bring it back, and they'll "put the correct parts on at no cost to you." Gee thanks! Friggin' joke.

Dave's Ultimate - North Austin

Dave's Ultimate - North Austin

0.0(0)

·

7:30 AM - 6:00 PM

2711 W Howard Lane, Austin
Auto Service Excellence (ASE) certification

Auto repair reviews near you

1.0

I've returned 5 times hoping they'll get it right. Service Dept needs serious help. Maybe ONE mechanic who knows what he/she is doing. A lot less B.S.'ing would be nice, they have an answer for everything they screw up, putting it back on the customer. Took my truck back 4 times already, missing work and two weeks without my truck. They've installed parts I didn't need and when I point that out, they tell me I did need them. They put the wrong parts and tell me to bring it back, and they'll "put the correct parts on at no cost to you." Gee thanks! Friggin' joke.

Bile
Maxwell Ford Logo

Maxwell Ford

Austin area

1.0

DONT KNOW WHAT HAPPENED BUT PARTS NEVER SENT AND PHONES HAVE BEEN DISCONNECTED!

K
Suzuki of Austin Logo

Suzuki of Austin

Austin area

5.0

Finally, I have found a mechanic that does a good job AND that I feel I can trust! Not only do they have the best price I have found in the Austin area for a synthetic oil change, but they went through the list of what my car manufacturer recommended for my service and then let me know what actually should be done and what is just extra money. They gave me a great price and an in depth explanation as to what they did, what I need to watch for, what oil I should use when doing oil changes and most importantly didn't treat me like a dumb blonde (which admittedly when it comes to cars, I am) I will be back and I recommended everyone in the CP/Leander area - especially those with import/European cars to do the same!

Simona
Pampered Auto Care Logo

Pampered Auto Care

Austin area

1.0

Bought a used GMC Acadia from Leif Johnson Superstore last August. The car only had 36,000 miles on it. The car died with only 38,000 miles on it. The engine has blown. They sold us a lemon. We had to pay to replace the engine. We kindly asked to be reimbursed. They would not cover their product or service. Austin car buyers beware. Do your research on Leif Johnson before you buy a car from them.

Jeremy
LEIF Johnson Superstore Central Logo

LEIF Johnson Superstore Central

Austin area

5.0

John Eagle European is the only factory authorized dealership and service center for Bentley, Rolls-Royce, Aston Martin, and Lotus in Austin. It is the only place to bring your British luxury car in Texas.

Shawn
John Eagle European LLP Logo

John Eagle European LLP

Austin area

1.0

Pump 5 does not shut down properly and the worker trucks linger around waiting to pump gas on someone my card. I had a $126 charge on my card a minute after I left the pump. I saw the men who waited in a beat up 3/4 ton truck. Video should show them at pump number 1 waiting...It happened Sept 5th at 11:05pm. 3 Hispanic men in beat up white truck. I have reported it to the Sheriff and you will see on video this is happening to more people than me

Via
Speedy Stop Logo

Speedy Stop

Austin area

5.0

Chad came to my office and replaced the water pump on my suburban and cleaned up my foggy headlights. He didn't even charge for the headlight cleaning and i didn't have to schedule a ride with a co-worked because he did it here at work!

Gary
Need a Brake Logo

Need a Brake

Austin area

1.0

IF YOU WANT TO WAIT 3 1/2 WEEKS FOR A FENDER-BENDER JOB ESTIMATED AT 3 DAYS WHILE THE OWNER TRIES TO GET THE INSURANCE CO. TO PAY MORE MONEY THAN HE AGREED TO FIX IT FOR.... iF YOU WANT TO GET YOUR CAR BACK WITH NO WINDSHIELD WASHER TANK, DIFFERENT COLORED FRONT TURN SIGNAL LIGHTS, THE HOOD-RELEASE HANDLE AND CABLE LAYING ON THE FLOOR, THE $250 FAN YOU INSTALLED ON THE A/C HANGING BY A THREAD AND RUBBING A HOLE IN THE COOLING CORE, AND THE ABS AND TRACTION CONTROL WARNING LIGHTS ON (BECAUSE OF A SPEED SENSOR CABLE ON THE OPPOSITE SIDE OF THE CAR FROM THE REPAIRS) .... IF YOU WANT TO WAIT ANOTHER THREE WEEKS WHILE THE OWNER, GRADY FOSHEE, TRIES TO GET THE INSURANCE CO. TO PAY MORE MONEY TO FIX THE SPEED SENSOR, AND THEN TAKE IT TO A REAL MECHANIC WHO DiSCOVERS THE SPEED SENSOR CABLE HAS BEEN DISCONNECTED AND AND STUFFED INSIDE THE PARKING LIGHT WELL.... AND, FINALLY,.... IF YOU WANT TO MAKE THIRTY OR FORTY PHONE CALLS LISTENING TO EXCUSES FROM THE OWNER WHILE ALL THIS HAPPENS.... THEN, BY ALL MEANS GO TO ROAD RUNNER!! Otherwise, SAVE YOURSELF THE AGGRAVATION!

S
Road Runner Body and Paint Logo

Road Runner Body and Paint

Austin area

1.0

Our bus fleet was taken to George Cox Automotive in November 2013 one would not start and the other had a hydraulic leak.. it took them until 12-6-13 to get back to us and say that one of the buses would need a part that is 2,800 for the hydraulic leak and made us put down a deposit and the other bus was not worked on yet. During this time our company is Out Of Business we tried to contact COX spoke with David COX, Paul COX and Andrew all giving us the run around they started to look at the other bus and said they don't know how to do it but would require us to pay $900 for that bus while we waited 7-months for the part to come in for the hydraulic leak which we had to call every week to get a update none were given from COX. In June 2014 they finally contacted us to say the hydraulic leak is fixed we sent out drivers to grab the bus and had to pay over $5,000 for the hydraulic leak and $900 and have to tow out our bus and they dismantlement all the wiring so we have it in a yard now completely sabotaged buy Cox! After picking up the hydraulic leak bus is began to leak once again we had to take it back to Cox to a angry little man Paul Cox The son of David Cox who basically told us to take it and use our own smarts that MF!!! Stay Far Away From Cox Automotive !!!!!!!

James
George Cox Automotive Logo

George Cox Automotive

Austin area

5.0

It is WORTH every penny. They come out and don't jerk you around. They arrived AND repaired my vehicle within 45 minutes of my call. When you consider the cost of a tow truck, you actually come out ahead, and since they come to where you are, it barely puts a hitch in your day. Tommy was wonderful!

Amelia
Austin Mobile Mechanics Logo

Austin Mobile Mechanics

Austin area

5.0

Last Saturday 12/13/14, I went and asked for a man to check to see a problem that was wrong with my car and quote me a price. The price for the parts and the labor was reasonable. On this Saturday, I went and asked another man at the same place to see and quote me a price for the problem wrong with my car and he was honest and true to the first quote priced to me. I followed through and had the repair done. The old parts that were taken off my car was showed to me and the new ones was also. They did a good job and they were true to their work and word. I am pleased with the service this company gave me and would highly recommend it to others. I wasn't even charged for them to check out the problem with my car which other companies always charge for that service. The car was repaired in least time than quoted.

Juanita
MBC Service Center Logo

MBC Service Center

Austin area

5.0

Angel was super nice and helpful. I had one day left before a big move across country, and after calling several shops, this was the only place that had time to give me an oil change and look into a problem with the brakes. I got it all done before noon, and he gave me a discount. I made it to DC without any car trouble! I don't usually write reviews, but this shop saved my butt!

Jackie
Automotive Services of Austin Logo

Automotive Services of Austin

Austin area

5.0

I have been taking my car to Abee's Hi-Tech for many years. He is an honest mechanic and he knows what he is doing. He has taken good care of me and my Mercedes and I would not go anywhere else. Price is fair and he works fast.

Marty
Abees Hi Tech Auto Service Logo

Abees Hi Tech Auto Service

Austin area

5.0

I have owned a German car since age sixteen and know the problems and maintenance that comes along with them. Ever since I moved to Austin for college this has been my go to place for any car problems. Their rates are very reasonable and yes to do provide FREE loaner cars. I highly recommend this place to anyone who owns a foreign vehicle. Clay the GM is very helpful and upfront with what your vehicle needs and what can be held off. Thanks again German Auto Center

George
German Auto Center Logo

German Auto Center

Austin area

5.0

Most mechanic shops are run down, sketchy, and you are there because you have to be. Luckily with Vick's it isn't a bad experience. Dane, the owner, is very friendly and will work with you to get you car working. I've been coming here for two years to service my accord; everything from oil changes to "my car won't start" and every time Dane has taken care of me. His prices are fair and I haven't had any issues with the work to date. Given what most experiences are with mechanics, all I can say is I'm thrilled to have found a good, fair, shop around Austin.

Sachit
Vick's Expertune Automotive Logo

Vick's Expertune Automotive

Austin area

5.0

Walked in, needed 4 tires pulled off some wire wheels from an old Jaguar I have. They took us in right away, knocked it out in about 5 minutes, and disposed of the old tires. Fast, courteous, professional. And less than expected. Much less.

Mike
Walker Tire and Automotive Logo

Walker Tire and Automotive

Austin area

4.0

Driving down N. Lamar one afternooon i happened to stop at the gas station on Lamar and sagebrush to get a drink and refuel. When i tried to restart my car the starter failed and wouldnt turn over to start my engine. i managed to get the car started which turned out to be the last time and just happpened to turn right onto sagebrush. right in front of mr cool shop my car engine failed which i concluded was a battery issue.......The owner of the shop Chuck Dyiess was in the lot and questioned me when he noticed i needed help.He looked my vechile over and concluded and informed me that a new starter was my fix. When i saw te price of $145 for a new starter my heart sank.I couldnt afford the parts living paycheck to paycheck. What a great time for this to happen.......Chuck treated me like he had known me for 20 yrs and informed me that he had a solution.......Chuck rebuilt my starter had me back on thr road inless than 1 hr for les than $45 !!!!! he saved me $100 treated me like family and made me feeel like he was geniunly concerned about my problem and helped me the best he could.i would tell anyone, that at mrcool radiator the customer needs are top priority and the world wouldd be a better place with more people like Chuck around..... Thanks Mrcool!!!

John
Mr Cool Radiator Logo

Mr Cool Radiator

Austin area

3.0

Because of my long,great history with y'all, I am disappointed in my most recent experience. While repairing the wiper motor there was some collateral damage to a door handle and fuel hose. As the car is over 30 years old, I know that these things happen. However, it is not reassuring to see these issues overlooked. I am not really sure how to rate y'all this time. When I pointed these issues out, y'all were extremely quick to fix them. I appreciate your fast and thorough service and hope to have future great experiences.

Paul
Terry Sayther Automotive Logo

Terry Sayther Automotive

Austin area

1.0

I have been a customer at Don’s Auto for 15-20 years. On Dec. 15, my car had a breakdown which required a multi-day, multi-thousand dollar repair. Don could not complete this huge repair before his shop closed for winter break between Christmas and New Year’s. I considered going to another shop, but a friend had agreed to loan me a car, so I Ieft my car at Don’s while he was closed. I anticipated that it would be first-in-line for service when he opened on Jan. 2. Don’s shop was swamped when he reopened on the 2nd and he chose to service other customers ahead of me. On Jan. 8 I had to return the loaned car and get a rental. I sent an email, Don replied and explained his policy: “In the time that removing, dismantling, assembling and reinstalling this engine requires, we could keep 15-20 other cars on the road.” I replied and literally begged Don to work on my car. Don defended his policy but agreed to start work on my car the next day. I should have left it at that, but in my reply I unfortunately used the words “It’s not right” in reference to his prioritizing other customers ahead of me. Don wrote back that he was reassembling my car and I could pick it up to take it to another shop. I drove the 25 miles into town to speak to Don personally, so he could hear my voice when I said that I wasn’t accusing him of being unethical. (Don is very ethical, but I believe he is wrong about the issue of prioritizing and that he has problems with communication.) I even apologized to Don, not because I thought I was wrong, but because I felt sorry for him seeing the state that he was in. He was locked in his own world and determined to show me that he would not deal with a customer who said that he did things that weren’t right. On Jan. 10, after waiting since before Christmas for Don to work on my car, I had my car towed to another shop. Don did not charge me anything.

Nell
Dons Automotive Repair Logo

Dons Automotive Repair

Austin area

5.0

Rafa and crew are absolutely the kindest and hard working group of mechanics I’ve ever come across. They are affordable and honest, and it is so nice to support a superb local business. I have an 03’ and 05’ ML and HCEA has kept them running smoothly for years. Please do yourself a favor and ditch the annoying dealership and check these guys out!!! The shop is beautiful, clean, and easy to access as well.

Dan
Hill Country European Autoworks Logo

Hill Country European Autoworks

Austin area

1.0

David Newman was a longtime family friend so I write this with sadness. In October 2023 I was told by a Chevy dealership that i needed a transmission replacement . The auto strike was in full effect and the time without my car had already passed a month and now a completion date was unknown. At this time I saw Mr Newman and he convinced me to have my car towed to his shop with promises that I could trust him to have my back and count on much quicker repairs than Chevy. I had my car towed that very same day we spoke. As promised he was able to have a transmission installed and my car ready to pick up much quicker than Chevy but the dependability and trust ended there. Soon after I had my car I could tell it was not shifting correctly. I contacted Mr. Newman and he assured me that the car was good since he test drove it himself. I hoped that he was correct and maybe it needed some time operating iwth the new transmission before it was running smooth. This little issue made me uncomfortable enough to ask for a copy of the invoice for my repairs as well as a copy of the warranty for the part and labor so I made my first request with the service advisor and was sent the invoice on the transmission. The invoice reflected the transmission cost for Mr. Newman and when I compared it to the amount my warranty company paid out to him i was taken back at the difference. I fully expected to see a difference since the shop is due a profit but this large of a difference prompted me to call my warranty company who confirmed that they paid that much since he reported a remanufactured transmission was purchased and installed not a used one . I then contacted Mr Newman and requested a copy of my warranty once again and i was given a brochure that advertised a nationwide coverage for 36 month or 36,000 miles whichever came first. Mr. Newman had told me it was 100,000 miles and this made me call the company to confirm. When I did I spoke to an agent who informed me that they did not cover transmissions at all so Mr. Newman lied to me and when i have tried to discuss this with him he ignores me and will not return my calls. He has essentially left me with a used transmission that has questionable performance and absolutely no warranty. Now that I have become a victim to his shady business practices and he has commited insurance fraud to make a quick profit off me I refuse to ever take my car back here and want to warn all other potentional victims . Beware of this business !! He does not genuinely care for his loyal unsuspecting customers like he states. Your money becoming his is the only goal and how he will do that is his only concern.

Kayla
Newman's Automotive Logo

Newman's Automotive

Austin area