Auto repair service near Chesterfield, VA

BEWARE!!!!!! Shop employees or manager robbed me blind. Seen my out of state tags I guess. Stolen over $2500 from me. He parks cars outside of there lot where no cameras are, also known for breakin he claims. Car was not broken into but just robbed by employees. Beware your vehicles are not safe from this establishment. Very shady. This would never happen under Sean the owner. Terrible management now!!

Very extremely good service. No problem ever. I will give them 5star

I have used 4 Automotive shops over the past 34 years I have lived in Midlothian. Some for convenience on small stuff like inspections or oil changes. I would have used Automotive Concepts more regularly but due to the demand for their 5 star level of service you must plan in advance to get your car in via scheduling. Well Oct 18th changed everything. I was in St. Augustine FL with family and grandchildren and the local Dealer had looked at my truck for loss of Coolant. Head gasket Blown and needs new engine but they cannot get one from the manufacturer nor could I get a remanufactured engine like Jasper. Truck is a 2017 with over 144K on Odometer! I paid $570 and had the truck shipped home and I also paid the $450 diagnostics fee to the dealer and another $650 in one way rental charges to Enterprise. i took several weeks to find, secure and have shipped a replacement engine. Meanwhile I knew I did not want the other shops to handle this I wanted Automotive concepts. I was very concerned I would not be able to get my truck back before year end. Jem and his team including Jake did a complete lift of the Body from the frame and did the entire replacement. All totaled the engine I bought and Automotive concepts charges came to just at $9500. The engine is not new or remanufactured because none were available NATIONWIDE! But with only 22754 miles on the Odometer, the replacement engine it feels like new. Included with the engine install Jim and Jake went through suspension and other systems and did replacements of components that at 144k miles needed to be redone. I am one very happy customer as my truck now feels like it is brand new and at $9500 I could never come close to finding a replacement vehicle! I immediately brought in another vehicle to have the suspension done and for any vehicle work in the future I will be going to Automotive Concepts. BTW as a financial Advisor the largest client I had was a Automotive firm out of Fairfax that sold out to Monroe Tire and Muffler in 2007 for $12 Million. I worked with that company for over 25 years and I knew every one of their technicians. It doesn't come any better than Automotive Concepts! 5 Stars all the way!

Always reliable’s

Excellent service Davy was very knowledgeable and gave good advice on my situation

Great Service

Duffy’s Repair Service, locally owned and operated shop, first opened its door for service November 1981. A lot has changed in the last 30 years, but our philosophy has remained the same “Provide First class customer service, honesty, and satisfaction every visit.” Through years of dedication and hard work the Duffy Family have grown the business from a few bay garage, to the large full service center that you see today

So, this review is going to be a long one because it is a long story. I want people to know though. I took my car to get a State Inspection and an oil change. I had never been there before, but I though I would try it. Well, after waiting a normal amount of time I am told that my car needs two things to pass inspection. A transmission mount and a license plate bulb. I was told the transmission mount was broken, but that they did not have one. So, he said that he would call their warehouses to find one. He was unable to find one and said it would have to be ordered, so I told him I would try to find one myself and call him back if I couldn't. Well, I couldn't find it either except by ordering, so I just called him and told him to order it. This all happened on a Saturday. He promised me that they would have the part by Monday, so I said I would be there Wednesday morning to have the repair done. So, I drive up there Wednesday and walk in to get it repaired. I am then told that they have not received the part yet and that I will receive a call when they do. So, as I'm getting ready to leave I run into the man who I talked with Saturday. He then checks and tells me that what happened was they ordered the part, but the warehouse didn't do their job and order it. He says they might have it tomorrow. So, Saturday (a week later) I call them again and am told that they still don't have it. This time they tell me the warehouse dropped the ball and didn't inform them that the part wasn't available in the aftermarket world and that it would have to be ordered from the dealer. He then promises me that it is verified they will have it Tuesday and to bring in my car Wednesday ( a week and a half later from the first visit). So, I go in Wednesday (today) and they go ahead and pull it in and put it on a lift. I am then told that they received the wrong part. My car is a manual transmission, but they had received a mount for an automatic transmission. He tells me though that he ordered a backup with the dealership just in case this happened, but he won't have it until this afternoon. So, I have left my car their with them and await a phone call saying it is ready to go. I will update on what happens. So, as far as I'm concerned this is beyond unacceptable. Today is strike three. I'm extremely patient and had just wrote this off as an odd one time incident, but not now. This place seems incompetent and unable to simply obtain a part. The only reason I'm still having them do it is to get done today. If I get it done somewhere else they'll have to order it as well and there is no telling how that will go. Couldn't go worse than this though. So, if they don't get it fixed today, they can just forget and I'll go through the headache of taking it somewhere else. Either way, I'm never going back to Meineke. NEVER! I ALSO GIVE YOU A WARNING! STAY AWAY FROM THIS PLACE!

This man is a running a poor business that in my opinion did a clear bait and switch I made reservations through Uhaul and was given a clear cost of 19.95 per day and 55 cents a mile I refused additional insurance in that I was covered under my personal insurance. When I picked up the rental I was not informed of having to use their insurance to rent or that their rate was different from that given to me by Uhaul however when I returned the truck the rate I was charged for mileage was 69 cents a mile and I was charged for additional insurance coverage so a bill that was quoted as 55 for an estimated fifty miles worth of use was now 83 dollars. When I disputed the charge I was told that the person needed to correct it was not available and that he would call me upon his arrival to the store later that day which never occurred. I have had to file a dispute with Uhaul and I hope that this gets corrected however I will never even buy a piece of gum from this man or facility because I will not have any confidence in his faithfulness as a business owner. It is not ok to not be upfront about the cost of your product and to sell it as one thing then charge another after the fact. If I could give a negative rating I would however to post this review it required me to give it at least one star

Titan Auto & Tire is your family car care center where your safety, quality work and customer service are our priorities. Titan Auto & Tire offers you the most experienced auto techs and best customer service. We do it all from brakes, tires, state inspections, oil changes, factory maintenance and major repairs, to complete engine replacement. Our service is now backed by an unprecedented 2 year 24 month nationwide warranty by Confidence Plus. We welcome business fleet vehicles and offer complete care and maintenance for business and government fleets. Titan Auto & Tire is proud to be an official Cooper Tire and Michelin dealer also offering; BFGoodrich, and Uniroyal Tires, as well as Interstate Batteries, Monroe Shocks and Struts, BG products, services and more; all offering customer satisfaction levels unheard of in the automotive industry.