Many thanks to Gunbarrel Import Motors for providing excellent service... read more Many thanks to Gunbarrel Import Motors for providing excellent service and for being a pleasure to work with. Highly recommend Jon and the team! Christine Slusarek
On March 18, 2013, I purchased a 2002 Jaguar 3.0 X Type from Unlimited... read more On March 18, 2013, I purchased a 2002 Jaguar 3.0 X Type from Unlimited Motors. At the time of purchase the Financial Rep., Janet, promised me full service on oil change and tune up. At that time spark plugs had to be ordered so service was rescheduled for the following week. Upon arriving Unlimited Motors, advised me there was no mechanic on duty so had to reschedule again for the following week out. They assured me a mechanic would be there. The following Saturday I came again, they told me I needed to leave the car so I did. Mind you before this visit, the car ran perfect. No problems at all. So, I arrived at approx. 10 am the next day (Sunday). I waited approx. 2 hrs before they told me they were draining the oil and waiting for mechanic to refill. So I waited another hour or 2. After seeing the impatience and disgust on my face, the Finance Rep.Janet, came out and told me that Jay (salesman) was going to drain and put the oil back in because the mechanic still had not showed up. Fully frustrated and upset with them, which i didnt try to hide any longer because of the numerous times this was attempted. After about 30 minutes after that, Jay came and handed me the keys and said I was ready to go. So they drained the oil from the car and never put any back in. After approx. 4 - 6 wks., the car began to run hot, so I bought antifreeze and filled the radiator. Still was running hot and then thermostat went out. I replaced that. All the time in the back of my mind something is telling me to check the oil, but I dont because Im confident its not that because they just changed that. Or so I thought. I was wrong. 1 month after all this which was in June the motor blew up. Mechanics said there was no oil in the car. I argued the point because I was sure they had done their promised job. When I called to complain to them Janet, Financial person said to me, "You have to change oil every 3 wks". I said, "that's a lie, No car requires that. Oil to be changed every 3 - 6 months", basically every 6 months. Then she said well we are not responsible. I told her they were because nobody else has touched the car but them. Then she tried to say, no because we dont service cars. I told her well you serviced this one because those are the only circumstances I would buy the car and yall serviced it. O so you said. You serviced it alright.. Removed the oil and didnt put oil back in it.
Run - don't walk - away from this place. Run like a rabid dog is chasi... read more Run - don't walk - away from this place. Run like a rabid dog is chasing you! I took my S40 here because it's close to my house. I asked for an oil change, a new strut to hold up my hood, new brake pads, and a quote on the turn signal auto-shut-off gizmo. I was clear that the first three things were authorized, and I'd wait on the quote to decide on the turn signal. After several hours I got a call from the order-writer Larry telling me I needed a new CV joint and an air filter, too. He also quoted me on $182.50 for the turn signal gizmo, to which I replied, "For a 182 bucks I can turn off my own signal!" and declined to have that fixed. He didn't tell me anything about the brakes, but I figured they just went ahead and did them since it was pre-authorized. Larry called later that day and said my car was ready. When I got there, they had done the CV joint, the hood strut and the $182 dollar turn signal gizmo, but not the brakes! I about had a heart attack and asked Larry to have that gizmo removed, stating that I couldn't afford to pay for that. He told me that they couldn't do it, and that I needed to talk to the owner. Larry spent a long time bamboozling me into paying for the gizmo and even knocked off $20. He gave me a sob story about how he was going to have to pay for it himself if I wouldn't, and that he'd get in trouble with the owner. Since it was late and I needed to be somewhere, I agreed. As I was driving home, I discovered that my radio antenna motor was grinding away (for like 30 seconds!) when I turned the radio on and off, and it had never done that before. Of course, the next day I realized that I'd been hoodwinked and called the owner, Mike Trevathan. He agreed to put my old turn signal part back in, so I took the car back to him. When I picked it up a few hours later I discovered that my steering wheel was not straight. It tilted left by about 10 degrees. Being the symmetry freak that I am, I knew that it had to be straightened out
