Jay is an extremely knowledgeable and well intentioned mechanic. Also,... read more Jay is an extremely knowledgeable and well intentioned mechanic. Also, VERY easy to contact. 100% would recommend.
I took my boat to Chuck's Marine for a standard repair. (ballast) I ... read more I took my boat to Chuck's Marine for a standard repair. (ballast) I was originally told that the repair could be completed the next day. However, when I got there, I was told that it was going to take 9 days. I agreed. I was then asked to purchase the parts and bring them to him. I drove to harker's island for the parts and took them in the same day I dropped the boat off. I called the day before my boat was supposed to be ready and I was told that he was getting one out of the shop and he was bringing mine in. The next day I called at lunch time and I was told that my boat was still outside and that they were going out of town. I asked them to pull my boat out of the fenced area, put my parts on the seat because I was coming to pick it up. When I arrived, my boat was outside the fence but the parts were not there. The gates were locked. I called back the next Monday and I was told that they forgot the parts. I asked them to mail them to me. (I live 4 hours away and this shop is close to where I bought the boat)I offered to pay for the shipping. Donna agreed to ship the parts. Two weeks later, I called back because I had not received the parts. Donna told me she would mail them that day. Two more weeks passed and I called again. Donna apologized for not mailing them but she promised she would do it first thing Monday morning. Two more weeks passed and I called back. Donna apologized again, offered to mail the parts. She also stated that they have been in the back of her van all of this time. I am now almost 3 months out and i do not have my parts. They have never returned my phone calls nor returned any of my voice mails. Please steer clear of these people. My experience is that they are unreliable and untrustworthy. If I ever get my parts back from them then I will post a follow up review.
If you plan to take your watercraft to RNR and have Roland work on it,... read more If you plan to take your watercraft to RNR and have Roland work on it, make sure you keep documentation of the work you ask to be done as well as when he will have it finished. Took four months to get ours back. Only received one phone call from him during this timeframe and all we got was one excuse after another when we called to inquire. Poor business ethics. We will never go here again, NOR will we recommend his services to anyone we come in contact with. Word of mouth is all you need sometimes.