Auto repair service near California, MO

Well done.....They know their stuff.

Showed up for appointment made online and they denied having it in their system at the garage and wouldn't serve me.

Plaza Tire on Broadway in Columbia, MO leaves a whole lot to be desired. The bigwigs at Cape Girardeau & Sun Auto who owns them know the details - but only listened to Zach...very sad indeed!

I brought my car to the Smiley Lane Plaza shop and asked them to fix the mistakes that the downtown shop made. The downtown shop didn't torque the lug nuts on my car correctly, and the wheel almost flew off on the highway going to St. Louis. I got to St. Louis having lost 2 lug nuts, and the other 3 so loose I could turn them with my fingers. I tightened the lugs nuts that remained in the parking lot of the airport, and found the nearest auto parts store to replace the 2 that had fallen off. The Smiley Lane store checked the torque on all my wheels, and checked the tire for wear for free. I have a life-time alignment for that car so I expected them to do the alignment for free, but I can tell you that the car drove noticably better after did the alignment. In addition, I asked them to reimburse me for the lug nuts I bought. This was only $8 dollars and didn't break the bank, but I felt I shouldn't have needed to buy them. It was really an integrity test, which the manager passed.He reimbursed my costs in cash. He was willing to fix the problems caused by another shop free of charge, and without complaints. I really appreciated that.

My daughter only had a 1 day window on getting her vehicle inspected as she had to go back to. school. Plaza got her in and out efficiently and were very polite to her as well.

I needed new tires for my 1998 Jeep TJ. Also wear was uneven and I suspected an alignment issue. David Hawkins was very helpful and I ended up getting larger tires based on his and another guy at Plazas suggestion and I love the new profile. I also needed an alignment and really like the lifetime alignment package. Thanks

I had a new windshield replaced on 11-29-12. Within the first week, the mirror fell off (metal bracket) the windshield. The guy came out and used glue to re-attach it. This again failed and the guy decided to try a different metal bracket and once again glued it. This lasted until 2-17-12 when once again the mirror came off, only this time it came off with a chunk of glass still glued to the metal bracket. On 2-18-12 the manager came out to look at my windshield and the first thing he asked was how hard did you hit the mirror. I explained to him that I was working and noticed it hanging when leaving for my lunch. On 2-19-12 they once again installed a new windshield. I asked about compensation for the inconvienence and time I had to take off work for them to make all 3 repairs. On 2-20-12 I was advised that they would not compensate me at all. I will not use them at all in the future and I will not recommend them to anyone. Customer service is important and this is no way to treat a customer.